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Disposition Coordinator-27616
Montreal, QCESSENTIAL FUNCTIONS: • Equipment Monitoring: -- Monitoring of individual orders through IMP1 -- Escalation notice of delayed orders -- Confirm equipment orders are accurate & resolve issues with incorrect devices on order -- Quality Assurance of ValueQuix order -- Setup and maintenance of XOS Order Tracking Spreadsheet (Shipping Log) -- Communication with individual carriers : (Scheduling deliveries, determine zone runs, resolving issues) • Pre-Delivery Coordination: -- Scheduling of Site Walk
Validate site is ready for implementation (Site Readiness Issues, Building Access, etc.) -- Confirm customer resources -- Setup of individual trainers and installers (Analyst, 3rd party/Work Nexus, Superior) -- Distribution of asset tags, Pre-Toner order, training and installation sheets. -- Provide implementation procedural requirements to the Implementation Manager and/or the Implementation Lead and assist in escalations
Reporting: -- Adherence to Black Belt project process flows -- Update, post, and review Site Workbooks -- Update and distribute Daily Ship Log -- Facilitate
Implementation Status Calls with account team (VSE, PM, GPE) to review up- dated XOS Order Tracking Spreadsheet -- Asset Disposition Report data entry and validation -- Adherence to 2 day SLA for post install Asset Disposition Report to Asset Manager -- Use of tools for role (Visibility Tool, A-tool, IMP1, XOS Order Tracking Spreadsheet, Microsoft Excel, Microsoft Outlook) -- Provide status on site completion
Workers must be able to travel if needed and expense their travel costs for reimbursement • Workers must be able maintain a virtual office and expense any approved reimbursements
SKILLS: • Able to demonstrate good organizational skills : Efficiently organizes multiple coordination assignments and prioritizes their work • Ability to demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc.)
• Able to demonstrate ability to interact with diverse customer population (internal and external) • Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)
Able to demonstrate professional problems solving / analytical skills • Able to demonstrate ability to project schedule needs in order to achieve implementation budget
Able to demonstrate ability to handle change under pressure • Able to demonstrate creative & strong negotiation skills • Able to demonstrate proficiency in Microsoft Excel spreadsheets
Able to demonstrate ability to detect and report exceptions • Able to demonstrate ability to work efficiently without direct supervision • Able to demonstrate ability to make major contributions to teams and in a team environment • Able to demonstrate excellent presentation skills
Minimum: 3 years Project Coordination or Administrative Executive Experience • 3 yrs. project management experience
Validate site is ready for implementation (Site Readiness Issues, Building Access, etc.) -- Confirm customer resources -- Setup of individual trainers and installers (Analyst, 3rd party/Work Nexus, Superior) -- Distribution of asset tags, Pre-Toner order, training and installation sheets. -- Provide implementation procedural requirements to the Implementation Manager and/or the Implementation Lead and assist in escalations
Reporting: -- Adherence to Black Belt project process flows -- Update, post, and review Site Workbooks -- Update and distribute Daily Ship Log -- Facilitate
Implementation Status Calls with account team (VSE, PM, GPE) to review up- dated XOS Order Tracking Spreadsheet -- Asset Disposition Report data entry and validation -- Adherence to 2 day SLA for post install Asset Disposition Report to Asset Manager -- Use of tools for role (Visibility Tool, A-tool, IMP1, XOS Order Tracking Spreadsheet, Microsoft Excel, Microsoft Outlook) -- Provide status on site completion
Workers must be able to travel if needed and expense their travel costs for reimbursement • Workers must be able maintain a virtual office and expense any approved reimbursements
SKILLS: • Able to demonstrate good organizational skills : Efficiently organizes multiple coordination assignments and prioritizes their work • Ability to demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc.)
• Able to demonstrate ability to interact with diverse customer population (internal and external) • Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)
Able to demonstrate professional problems solving / analytical skills • Able to demonstrate ability to project schedule needs in order to achieve implementation budget
Able to demonstrate ability to handle change under pressure • Able to demonstrate creative & strong negotiation skills • Able to demonstrate proficiency in Microsoft Excel spreadsheets
Able to demonstrate ability to detect and report exceptions • Able to demonstrate ability to work efficiently without direct supervision • Able to demonstrate ability to make major contributions to teams and in a team environment • Able to demonstrate excellent presentation skills
Minimum: 3 years Project Coordination or Administrative Executive Experience • 3 yrs. project management experience