Summary:
As a  Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.
The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive, and service-oriented atmosphere that enhances the Experience.
They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, and other service-based or administrative tasks as assigned.

DUTIES & RESPONSIBILITIES

• Welcomes tenants/employees and announces clients, applicants, and visitors.
• Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees, and visitors.
• Conducts a variety of front-of-house activities including: Guest registration through badging software. Guest accommodation with luggage/coats, etc. Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits. Issues visitor passes and validates parking. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status. Arranges building escorts as needed. Receives and directs incoming calls to appropriate personnel/tenants and voicemail.
• Provides personal services to tenants/employees and guests including but not limited to: office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, guest & administrative support, shipping, and other services as needed.
• Continually maintains neat appearance of reception/lobby area, conference rooms café and other common areas. Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Determine standard supplies and information to be maintained at the front desk. May assist with temporary signage.
• Performs general administrative duties associated with distributing packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight, and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.
• Supports with meeting and events tasks as assigned. May assist with scheduling, stocking and coordinating setup conference/meetings rooms, and coordinating catering.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• May order and stock office supplies and other common use items for the location or common areas, such as café supplies, equipment toner, printer paper, freight, and shipping supplies etc.

Performs other duties as assigned.

•  Top Must have Skills: Customer service, communication, interpersonal, multitasking, attention to detail, organizational
• Top Nice to have Skills: administrative, problem solving, self-driven