Must haves:

·      5+ years' experience working in Remedy, including custom built modules, reviewing, updating and managing data, along with ticketing and tracking of work

·      5+ years' experience with identity management, preferably Net IQ, managing data and permissions, access and credentials of user accounts

·      Experience with client management systems as well as custom-built software solutions to manage customer, product and services data

·      Hands-on experience managing data and highly developed analytical skills

·      Attention to detail and demonstrated ability to meet the highest standards of accuracy in following business practices, information management and data governance rules and requirements

·      5+ years' experience working in a highly complex and multifaceted software environment 

·      5+ years' experience working with internal and external customers, including professionally communicating following complex privacy and security guidelines

Responsibilities:

·      Provide expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software to perform complex information management tasks required under the projects

·      Manage ticketed tracking system and ensuring comprehensive database of queries and resolutions is kept up to date, ensure all work is tracked as per standard operating procedures and meeting privacy, business, legal and security requirements

·      Identify and resolve technical and data management issues

·      As required, analyze data and/or investigate data discrepancies to determine what data management changes are required for each situation and execute the changes within the systems on the appropriate accounts

·      Working in a highly complex technical environment, managing data across up to 10-12 different systems while ensuring all authorizations are in place, business procedures are followed and privacy and security considerations are addressed as directed

·      Attend all required training and team sessions to ensure knowledge is current and up to date and that all changes are incorporated into daily work.

Desired Skills:

·      Strong analytical and problem-solving skills to research trends and identify opportunities, impacts and transformations required; identify issues; provide solutions and options for business and technical challenges.

·      Ability to resolve business rules, information and application conflicts involving shared services, applications and resources.

·      Ability to troubleshoot/triage using a variety of tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, network and operational) problems. 

·      Ability to apply IT privacy and security standards, principles, and regulations applicable to health technical solutions.

·      A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

·      Exceptional verbal and written communication skills

·      Extraordinary customer service and relationship management experience