Job Description: Role: - Review and analyze complex records and information management issues and support their re solution - Develop and provide business requirements to support compliance goals and user expectation in ECM systems - Develop and socialize policies, standards and guidance to support effective management of records and information - Management of DocuSign processes; evaluations of forms for electronic signatures; and assessments of third party electronic signature platforms as required - Engage in Scrums where data classification and information management needs are discussed; ensure required tasks are identified and implemented - Participate in the implementation and ongoing compliance monitoring to ensure that all privacy concerns, requirements and responsibilities are addressed - Developing retention schedules by evaluating records series according to business function. - Gathering information from stakeholders regarding timely updates of retention schedules. - Reviewing retention schedules prior to implementing disposition actions. - Assist on projects and initiatives as required. Skills: - Post secondary education with a focus on information or business, or significant, relevant work experience. - 5+ years hands-on experience in ECM tools including Google Workspace, Box or Docusign - 10+ years experience in records and information management - Ability to support additional projects as required, working with management & technology to implement process enhancement linked to key records management initiatives - Strong analytical and problem-solving skills - Significant experience working collaboratively with business team members to understand, analyze, and articulate data requirements and recommend solutions - Experience with Salesforce and nCino Top Skills: 1)Records Management 2)Electronic Content and Signature Management 3)Communication and Customer Service Project Description: The Senior Data Governance Operational Analyst analyzes records and information, develops policies, manages DocuSign processes, assists on projects, and has expertise in Salesforce. The ideal candidate should have a post-secondary education in information or business, experience in ECM tools and records and information management, strong analytical and problem-solving skills, and knowledge of Salesforce with a focus on information or business, or significant, relevant work experience.