Technical Avaya Specialist

• Conduct Customer Station reviews
• Discovery of current system
• End user requirements
• Voicemail Requirement
• Porting requirements
• Cross referencing what they have / what they need
• Create station review document
• Involvement in dial plan design
• Create station templates
• Voicemail templates
• Program all user endpoints, voicemail boxes / Menus /call Centre agents endpoints
• Complete design package for installation team – ie:cutsheets / floor plans
• Create customized documentation for customer education and call flow design.
• Facilitation of administration & end user training
• Assist with customer cutover / Post Cutover support
• Troubleshooting
• Provide information for porting orders
• Register all gateways to the core
• Deploy all branch survivable servers at remote sites and patch them and register them to the core
• Collect IP address information from customers for onsite components
• Work with 3rd party vendors to complete integration of any third party apps.
• Server and software deployment or upgrades
• Patching
• Network Planner and other deployment documents
• Integration between components
• Certificates
• Dial Plan, call routing both on CM, SM and SBCs
• Trunk configuration and testing
• MOPs
• Troubleshooting
• Support migration
• Day 2 handoff knowledge transfers
• Integration between components (if it needs to be customized)
• Certificates
• Dial Plan, call routing both on CM, SM and SBCs
• Trunk configuration and testing
• troubleshooting
• Support migration
• Day 2 Handoff

Must-Have Skills 
1. Secret clearance level 2
2. 5 years experience in Avaya minimum
3. Must be organized, multi tasking

Nice-to-Have Skills 
Avaya certifications
Bilingual