"Mail Associate (Level 3)
Description:
"Mail Associate (Level 1)
ESSENTIAL FUNCTIONS:
• Prepare mail and packages for external shipment using common mail services including fax, air express, freight and postal services.
• Receive, sort and process mail documents, packages, and supplies. Notify recipients.
• Basic Printing utilizing colour production printers
• Record & process accountable mail information, maintain logs.
• Basic Printing utilizing colour production printers
• Shipping and receiving using automated system to track and manage activity.
• Arrange alternative courier or shipping services to meet customer requirements.
• Determine output packaging per packaging standards.
• Verify and maintain records on incoming and outgoing shipments.
• Operate mail equipment including mail inserters, sorters and finishing equipment.
• Perform quality checks on outbound mail.
• Perform charge-back reporting for postage, air express, local delivery, and faxes.
• Perform mail labeling/mail merge.
• Perform electronic mail distribution (open, mail prep, scan and distribute).
• Perform fulfillment functions, such as assembly, packaging, and kitted materials.
• Follow mailroom security procedures.
• Perform logging, transmission, receipt, and timely distribution of faxes.
• Deliver and pick-up mail on scheduled runs.
• Recommend improvements to achieve cost savings and optimize workflow.
• Track, trace, and resolve mail problems or concerns.
• Monitor/order/replenish supplies inventory.
• Able to be on your feet 80% of the time.
• Able to lift and move up to 50 pounds.
• Ability and willingness to learn.
• Have a valid driver’s license.
SKILLS:
• Good communication and customer service skills, both written and verbal.
• Self-motivated.
• Able to read, write and follow English instructions.
• Intermediate computer skills, including MS Office.
• Ability to manage multiple tasks and perform duties with minimal supervision. EXPERIENCE:
• 6 months to 1 year experience in a professional working environment.
• Experience in a client-facing environment. DOCK: (remove if NA)
• Previous dock experience.
• Experience with lift truck and material handling equipment.
EDUCATION: Minimum High School diploma or equivalent.