Requirement as a part of Calgary Airport Managed Service and Dedicated On-site technician contract.

Title : Network Specialist 3

Responsibilities

• Delivery of contracted managed network services to a high profile customer

• Ensure a high level of end-user satisfaction and achieve/exceed SLA commitments which drive a high Likelihood to Recommend (L2R) rating

• Create network and security designs as per network architecture framework according to customer requirements

• Implement and coordinate network solutions for customer locations

• Provide installation, troubleshooting, repairs and configuration management of network equipment

• Identify and analyze the root causes of performance breakdowns and recommend solutions

• Perform capacity and performance management as part of pro-active maintenance routines

• Perform network device and management tool upgrades and make enhancements as part of the lifecycle activities

• Produce necessary documentation for the managed network environment. This may include network diagrams, method of procedures, business case development, statements of work, transition plans, project plans, etc.

• Pursue network availability and reliability through continuous improvement