Description:
ESM Presales Consultant

The role of ESM Presales Consultant will require an individual with strong organizational skills, time management and experience delivering discovery and requirements workshops, proof of concepts and providing engaging software demonstrations. Experience with one or more of the ServiceNow ITSM, CSM, SPM, ITAM/SAM and ITOM technology suite. Reporting to the ESM Practice, the individual will be the main technical liaison between the Telus Business sales department and prospective customers looking to leverage ServiceNow to help them select a solution to meet their business requirements and address their key pain points. The ESM Presales Consultant will assist in the preparations of Sales Proposals and Scope of Work documents based upon customer needs.
Duties:

• Configure and maintain live demonstration environment of ServiceNow Instances
• Working closely with the Sales team to ensure understanding and positioning of solutions
• Collaborate with Sales Team to tailor value messaging to address identified pains, needs and use cases of prospect
• Join sales team on meetings with customers, both existing and new to help provide solution assistance for sales engagements
• Create and manage Proof of Concept (PoC) engagements with prospects
• Proactively follow-up with Sales Team and/or prospect with request for additional information or clarifications on technical aspects of our proposed solution(s)
• Accurately define all known prospect requirements into Telus Businesses Statement of Work through collaboration with Sales team, Delivery Leads and prospect
• Proactively teaming with the sales and technical teams on the management of overall client relationships and sales of additional products and services to clients
• Manage high level expectations and earn trust and respect of all stakeholders to become their trusted advisor
• Demonstrate awareness of industry trends, developments and leading-edge technologies that promote achievement of organizational objectives and present senior management with evaluations and recommendations regarding the effective application of IT industry trends
• Other duties as required