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Customer & Technical Support Representative-27667
Scarborough, ONDescription:
Integration Engineer and L3 Support:
Technology and Process: Be able to support a wide range of technical platforms, approaches and processes in the within Document management, digitization and B2B/B2C solutions: Analyze and document highly complex technical solutions to meet the needs of an assigned project
• Software and configuration deployment
• System Support: Support production environment (including all existing extensions, interfaces, modifications and reports) analyze urgent problems that occur and conduct root caused analysis. Be able to occasionally work out-of-office hours for urgent support needs
• Able to handle Incident, problem management and driving root cause analysis.
• Provide technical and functional knowledge, guidance and support to other Systems Analysts and application support
General Knowledge & Skills
• Computer science university Degree or equivalent experience.
• Be able to raise applicable, relevant technical and process questions on situations that do not have any indicators for direct answers. We need a person with capability to raise questions that could result-in process improvement.
• Progressive experience and expertise that demonstrates mastery in knowledge and capability to apply this knowledge, which typically comes with up to 5 years hands-on experience.
• Demonstrated ability to work under pressure; manage client expectations well and be able to work on several projects simultaneously.
• Be able to drive internal and or client meetings.
• Able to create and present solutions.
• Able to work independently and have mentoring / leading skills.
• Able to learn new technology and solution methodology efficiently.
Technical Knowledge and Skills
• In-depth Hands on experience with the current versions of SQL, PL/SQL, .Net, C#, OCR/ICR imaging technology, Imaging and workflow technology. HTML, Python, ETL and or RPA technology.
• In-depth Knowledge of data architecture, data modeling and information system development methodologies.
• Experience with Cloud infrastructure
• Working Knowledge with middleware-based cloud integration technology.
Integration Engineer and L3 Support:
Technology and Process: Be able to support a wide range of technical platforms, approaches and processes in the within Document management, digitization and B2B/B2C solutions: Analyze and document highly complex technical solutions to meet the needs of an assigned project
• Software and configuration deployment
• System Support: Support production environment (including all existing extensions, interfaces, modifications and reports) analyze urgent problems that occur and conduct root caused analysis. Be able to occasionally work out-of-office hours for urgent support needs
• Able to handle Incident, problem management and driving root cause analysis.
• Provide technical and functional knowledge, guidance and support to other Systems Analysts and application support
General Knowledge & Skills
• Computer science university Degree or equivalent experience.
• Be able to raise applicable, relevant technical and process questions on situations that do not have any indicators for direct answers. We need a person with capability to raise questions that could result-in process improvement.
• Progressive experience and expertise that demonstrates mastery in knowledge and capability to apply this knowledge, which typically comes with up to 5 years hands-on experience.
• Demonstrated ability to work under pressure; manage client expectations well and be able to work on several projects simultaneously.
• Be able to drive internal and or client meetings.
• Able to create and present solutions.
• Able to work independently and have mentoring / leading skills.
• Able to learn new technology and solution methodology efficiently.
Technical Knowledge and Skills
• In-depth Hands on experience with the current versions of SQL, PL/SQL, .Net, C#, OCR/ICR imaging technology, Imaging and workflow technology. HTML, Python, ETL and or RPA technology.
• In-depth Knowledge of data architecture, data modeling and information system development methodologies.
• Experience with Cloud infrastructure
• Working Knowledge with middleware-based cloud integration technology.