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Bilingual Administrative Assistant - 19019

Toronto, ON
Be a part of a transformational journey with innovative talent and leading edge technologies!

Who we are
Client Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. Client Health Virtual Care connects more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our tea m of Registered Nurses, Registered Practical Nurses, Nurse Practitioners, and Physicians can help patients get the medications they need, obtain referrals to specialists and lab requisitions, and have their health questions answered - 24/7, across the country, in French and English.

At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “How can we help more people?”. This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause. Client Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.

Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare

Here’s the impact you’ll make and what we’ll accomplish together: As a Care Coordinator, you will be a part of the team which works in tandem with our clinical team to complete administrative tasks and follow-ups to provide comprehensive patient care.

What You Will Do:
Billing for appointments
Ensuring important issues and concerns are communicated appropriately and are properly addressed within an appropriate period of time
Filing and retrieving patient records
Protects patient rights by maintaining confidentiality of personal and financial information
Effectively and efficiently facilitate relationship with the clinical team
Provides feedback, suggestions and participates in continuous process improvement
Ensure protection of patient data accessed as part of job responsibilities
Manage incoming documents in the EMR
Notifying patients of incoming labs, diagnostics, referrals
Coordinating care for patients which may include booking follow up appointments, providing results, and assisting with other administrative requests;
Coordination of Rx clarification between clinical team and pharmacy
Manager incoming calls and voicemails
Conduct proactive care follow ups with patients
Manage outgoing referrals and ensure timely care for patients
Monitoring internal systems for incoming requests from the clinical team and respond as required

What You Bring:
Strong communications skills in the English and French languages
High comfort level with IT systems mandatory (Windows and Mac OS)
Previous experience working with an Electronic Medical Record system or similar mandatory (please indicate which EMRs you are familiar with)
Typing speed of 65+ wpm
Previous MOA training or medical office work experience mandatory (new graduates welcome to apply)
Experience with medical terminology
Strong organizational and time management skills
Being solution-oriented with a “lead with yes” mindset

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