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Network Operations Technician- 187843

GTA East (Scarborough, York region, Durham Region), ON
•       Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
•       Track and complete trouble tickets, participate in incident reports, and work order as-builts
•       Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
•       Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults
•       Provide the highest quality customer service possible
•       Plan and perform preventive maintenance routines to ensure network standards of performance are met
•       Plan and implement work orders associated with UMTS, GSM, LTE, 5G, transport while respecting customer service and live network facilities
•       In depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP
•       Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc
•       Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications
•       Participate in activities associated with network optimization and build activities
•       Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark coverage
•       Perform in-building walk testing and investigate/isolate UL RSSI interference issues
•       Maintain current documentation of site status, complete trouble tickets, incident report and other required reports
•       Administrative:  reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency tickets (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management and incident reports
•       Shift work/overtime and 24 hour on-call support is required on a regular rotational basis
•       Deal with difficult site access (seasonal) using off-road vehicles
•       Tow mobile generators for site service restorals during power interruptions

•       1 – 3 years of technical telecommunications experience supporting network elements
•       New Graduates are invited to apply.
•       Diploma/Certificate in Electronics from a technical institute or equivalent work experience
•       Microwave and transmission experience would be beneficial  e.g. DS1, DS3
•       Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset
•       Travel is required 100% of the time within your own area
•       Strong RF and fibre background
•       Demonstrated investigative, problem solving, analysis and troubleshooting skills
•       Must possess a valid Ontario driver’s license and have a good driving record
•       Ability to work with minimal supervision
•       Proven ability to work in a fast-paced environment with shifting priorities
•       Strong time and priority management
•       Strong interpersonal and communication skills
•       Strong individual contributor and team player   

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