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Bilingual Design, Implementation Network Consultant/ Specialist - TIQ0404

Montreal, QC

We are currently looking for an enthusiastic and energetic individual to join the team as a configuration Specialist.

This opportunity will give the successful candidate the exposure and opportunity to advance current career paths in areas such as Cloud Contact Center (CCaaS) designing, provision of CS specific solutions and further development in cooperation with the professional services team.


  • Enterprise Network Design and Support: LAN/WAN, SDN, Wireless, Firewall, vFW, NGFW Cisco ACI, Load balancers, AWS, Azure, GCP
  • Security Design and Support: NGFW, VPN, Enterprise Secure Design
  • Network team to fine tune the network.
    • Meraki MX (Routing, Security and SDWAN)
    • Meraki MS (Switching)
    • Meraki MR (Wireless)
    • Cisco Wireless
    • Cisco Routing
    • Cisco Switching
  • Support Network and VOIP infrastructure including management, maintenance and implementation including multiple OEM environments or mid-migration environments
  • Experience of working in a managed services environment and working knowledge of ITIL Service Operations processes including Incident Management, Change Management, Event Management, Problem Management, and Request Fulfillment
  • Configuring and installing various network devices and services (e.g., routers, switches, firewalls)
  • Provide support, coordination and collaboration with Infrastructure teams for any IT system upgrades, changes and implementations (network services (WAN, WLAN, LAN and Security)
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  • Expert troubleshooting skills that allow for analysis and resolution of a variety of systems issues/incidents (hardware and/or software applications malfunctions and errors, and make recommendations on how to resolve and prevent future occurrences) using network tools for proactive monitoring, identify and correct network issues. integrations using 3rd party APis and Databases
  • Experience in Drive OEM and 3rd party vendor for the resolution of Case/Problem like Cisco, AVAYA
  • Experience supporting Programming experiences, Integrations in linux environment, Shell Scripting, PowerShell, Python and Javascript, SQL and  automation Libraries or other programming experience is preferred 
  • Need good attention to detail with high degree of accuracy, quality and drive to complete given tasks and Assertive and driven to excel
  • Good verbal and written communicator

 Required Skills & Abilities
  • Spoken and written fluent English 
  • Multi-year experience working in advanced Contact Center environment is preferred 
  • ITIL or SDLC experience or certificate will be an advantage.
  • Presentation & demo skills, able to engage in client discussions during workshops
  • Customer facing profile with excellent communication and Negotiation Skills                                                                                           
  • Team and action oriented
  • Proactive in prioritizing own workload and be able to assign areas of responsibility to others
  • Open to learn and train peers in adjacent and emerging technologies platform             
  • Excellent time management
  • Bilingual (French & English)


  • A team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interaction.
  • A professional that demonstrates empathy by listening to understand the client's unique emotions and situations, in order to communicate in a clear, honest and genuine way.
  • A team member who collaborates to get things done by leveraging their own and reaching other's unique talents.
  • A team member who eagerly adapts to meet the changing needs of our clients.
  • A team member who proactively seeks to make things better.


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