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KYC Operational Manager

Montreal, Quebec · Banking/Loans
Our financial services client with global presence is currently searching for a KYC Operational Manager to join their growing team. You will lead a KYC team (between 7 to 20 members) by providing training and development for team members in order to manage the KYC activities.

What you will be doing:
  • Provide support, guidance to team members and be the point of escalation for the team.
  • Serve as a point of contact for the internal partners with regard to KYC policy and process related questions.
  • Work with manager on goal setting, performance management planning/implementation and one to ones / lead the appraisal process and one to one meetings/ development of skills and versatility
  • Recruit and train new joiners
  • Monitor activity of the team with KPIs (volumes, quality, etc.) - Ensure requests are managed within internal SLAs or deadlines specified by front Office
  • Work closely with the internal partners (Front Offices, Middle Offices, Financial Securities, etc.)
  • Communicate and coordinate with his/her management for any compliance, implementations, risk, and operations topics or issues
  • Adhere to internal processes and regulatory policies and standards
  • Define and perform weekly/monthly controls & relevant actions related to process and production.
  • Management of projects impacting his/her team
  • Be a backup of the manager in his/her absence
  • This position will have to do also production tasks of KYC
Your Qualifications:
  • Bilingual in English and French
  • Bachelor’s or Master’s degree in any Finance, Law, Banking or equivalent fields.
  • 7 years of previous experience in KYC/AML / due diligence in corporate or investment banking in a client facing environment is highly preferable.
  • 2 or more years in a managerial role
  • Anti-Money Laundering or CAMS certification is a plus
  • Knowledge of banking regulations across the globe is a plus
  • A self-starter who is highly motivated.
  • Strong KYC knowledge, with ability to train the team on KYC
  • Good analytical, organizational and interpersonal skill
  • Spirit of analysis and synthesis
  • Priority management
  • Strong attention to details
  • Able to work independently with minimal supervision
  • Ability to communicate fluently and clearly orally and in writing
  • Ability to deal with multiple stakeholders across the globe. Customer oriented.
  • Hard-working, comfortable with multi-tasking and able to work under pressure
  • Mastery of office tools (Excel, Word, Power Point) and easy approach to computer tools.

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