Is this role right for you?
● You are interested in maintaining information about IT hardware and software IT assets, in order to report on the value and ownership of financial assets throughout their lifecycle, and to determine key attributes and relationships between assets.
● You are eager to assist in conducting configuration audits and coordinate with Technical Service Owners to correct issues and identify opportunities for process improvement.
● You are adept in working with Technical Service Owners and Subject Matter Experts to build relationships between assets and ensure the accuracy of the Configuration Items (CIs) within the Configuration Management Database (CMDB).
● You thrive on assisting the Configuration Management team to prepare the Configuration management plan.
● You embrace the opportunity to collaborate with IT Owners and Change Management in the assessment of what CIs are impacted by a Change to a service.

Do you have the skills that will enable you to succeed in this role?
● You have good communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
● You have at least 3+ years of hands-on working experience in data reporting with ServiceNow® CMDB, Asset Management & Service Catalogue.
● You also have at least 3+ years of hands-on working experience in data reporting with ServiceNow® Incident/Problem/Change Management modules.
● You have at least 2+ years of working experience in performing audits of hardware, configuration items, as needed to maintain accuracy within the CMDB
● You can also demonstrate working experience in monitoring and managing expectations to CMDB policies.
● You have at least 2+ years of working experience with CMDB Health Dashboard where we can drive data accuracy and Auto-Remediation.
● You can demonstrate expert level in the use of MS Excel to create/maintain macros, pivot tables, VLOOKUP & formulas.
● You possess strong problem solving, analytical and excellent attention to detail skills.
● Post-secondary education in Computer Science or related field.

What's in it for you?
● We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
● You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
● We foster an environment of innovation and continuous learning.
● We care about our people, allowing them to design how they work to deliver amazing results.
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