Project Overview

Our client is undertaking a transformative initiative to implement a comprehensive, digital referral solution that will modernize the way referrals are handled across healthcare providers. This solution is expected to improve the efficiency, accuracy, transparency, and quality of referrals, resulting in better outcomes for patients and providers.

The Senior Business Analyst (SBA3) will play a pivotal role in this high-impact initiative by leading stakeholder engagement, gathering and analyzing requirements, and developing actionable documentation that supports a successful end-to-end implementation.

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Key Responsibilities

• Lead and conduct stakeholder engagement activities including interviews, workshops, and surveys with clinical, non-clinical, and executive participants.

• Analyze and document current and future business processes, conduct gap analyses, and develop recommendations.

• Prepare comprehensive business and technical documentation such as business requirements, functional specifications, use cases, and user stories.

• Create supporting decision-making materials and assist with project governance.

• Draft operational frameworks and standard operating procedures to support the transition from project implementation to steady-state operations.

• Develop user training materials, manuals, and tools.

• Create and support user acceptance testing documentation and participate in validation processes.

• Attend in-person meetings and provide support for on-site implementations across New Brunswick.

• Comply with applicable privacy and confidentiality policies and complete required training.

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Mandatory Qualifications

Candidates must have a Bachelor's degree in a relevant field such as Computer Science or Business Administration (or an equivalent combination of education and experience).

They must have a minimum of 15 years’ recent experience as a Senior Business Analyst leading stakeholder engagement and requirements gathering, including with clinical and executive-level stakeholders.

At least 10 years’ experience in senior-level business analysis for large, multi-stakeholder projects (spanning multiple business units and lasting more than one year) is required, along with a minimum of 10 years of IM/IT experience.

Candidates must be available to travel throughout New Brunswick for project-related activities and must possess excellent English communication skills.

Each vendor may submit a maximum of two candidates, and each must be submitted separately.

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Desirable Skills and Experience

The ideal candidate will have at least five years of experience in a healthcare or eHealth setting in Canada, including both project-based and operational work.

Experience developing comprehensive business and technical documentation, such as workflows, gap analyses, and STOPs, is highly desirable, as is experience supporting user acceptance testing.

Candidates should also have experience developing user manuals and training materials, along with a solid background in transitioning projects to operations through operational framework design.

Familiarity with methodologies and tools such as Agile, Waterfall, Scrum, Kanban, JIRA, Visio, and BPMN is expected.

Understanding of healthcare privacy legislation and the ability to work in both English and French are considered assets.

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Deliverables

Key deliverables for this role include stakeholder engagement materials (e.g., agendas, presentations, surveys), business and technical documentation, decision support documents, operational procedures, user training content, and user acceptance testing documentation.

Candidates must be willing to sign a non-disclosure agreement and complete privacy and security training before commencing work.