**Shift Timing - 3:00PM PST - 11:00PM PST

Must-Have Skills:
· Advanced Troubleshooting & Root Cause Analysis – Strong ability to diagnose and resolve complex hardware, software, and networking issues.
· Operating Systems & Virtualization – Proficient in Windows (client/server), and platforms like VMware or Hyper-V.
· Cloud & Networking Knowledge – Experience with Microsoft 365, Azure, and solid understanding of TCP/IP, DNS, DHCP, and VPNs.

Nice-to-Have Skills:
· Scripting & Automation – Familiarity with PowerShell, Bash, or similar tools to automate tasks
· Mobile Device Management (MDM) – Experience with Intune, or other MDM platforms
· Certifications – ITIL, CompTIA (A+, Network+), or Microsoft certifications are a plus.