Experience required:

Asset Management Experience in an IT organization which includes:

• Asset Tracking: Managing an inventory of IT assets, including computers, servers, networking equipment, and software licenses.
• Lifecycle Management: Understanding the full lifecycle of IT assets, from acquisition and deployment to maintenance, upgrades, and disposal.
• Cost Control: Experience in tracking and controlling costs associated with IT assets, including procurement, maintenance, and disposal expenses.
• The ability to organize and manage assets, documentation, and records efficiently

 

IT Support Experience providing technical support in an IT field services capacity which includes:

• Hardware Troubleshooting: Diagnosing and resolving hardware issues, including computer, printer, and networking equipment problems.
• Software Support: Assisting users with software installation, configuration, and troubleshooting.
• Remote Support: Providing remote support to users in different locations.
• Problem-Solving: Being able to identify and address issues related to IT assets and support is a key aspect of this role.
• Strong interpersonal and customer service skills are essential, as this role may involve direct interaction with end-users who need technical assistance.
• Collaboration with other IT professionals and teams, such as the IT Service Desk or field service technicians

 

Technical skills and experience including: :

• Asset Management Software: Familiarity with asset management software tools such as IT asset management (ITAM) or enterprise asset management (EAM) systems.
• IT Field Services Tools: Knowledge of tools commonly used in IT field services, including remote monitoring and management (RMM) software, ticketing systems, and diagnostic tools.
• Hardware Knowledge: Understanding of computer hardware, peripherals, and networking equipment
• Operating Systems: Familiarity with various operating systems (e.g., Windows) and their configurations.

Deliverables

• Serve as the primary point of contact for IT-related issues for the organization, addressing their inquiries and concerns promptly and effectively.
• Streamline communication between employees and the Enterprise IT team, ensuring efficient reporting and issue escalation processes.
• Collaborate with the Enterprise IT team for on-site efforts, such as networking, telephony, and software/hardware upgrades.
• Provide advanced computer support services for IT-related functions, including inbound inventory management, outbound shipping, and product delivery operations.
• Test hardware and software to ensure proper functionality, including computers, printers, peripherals, handheld computers, telephones, and cellphones. Maintain and upgrade as necessary.
• Set up computers, install various applications and programs, track and manage software licenses for compliance, and handle renewals.
• Assist in the IT aspects of onboarding new employees (e.g., setting up email, installing required software) and offboarding departing employees.
• Identify, catalog and update all IT assets within the organization, including hardware, software, licenses, and digital assets. Maintain an up-to-date inventory with details like make, model, serial number, and location.
• Monitoring for unauthorized software installations.
• Conducting regular security checks or audits.
• Security administrators for various applications
• Manage the entire lifecycle of IT assets, from acquisition to retirement, ensuring optimal usage, extended lifespan, and timely replacements or upgrades.
• Track and control costs associated with IT assets, including purchase costs, maintenance expenses, and operational costs. Facilitate cost reconciliation with the Finance Team.
• Identify cost-saving opportunities and optimize asset usage to reduce expenses while maintaining operational efficiency.
• Provide technical support for hardware and software issues, assess problems, and manage the resolution of moderately complex issues escalated by lower-level technicians.
• Record work performed in the work-ticket system to maintain measurable support metrics for the site.
• Creating and updating documentation or user manuals for hardware and software.
• Generate regular reports detailing activities, performance metrics, ongoing issues, or concerns to keep stakeholders informed.
• Collaborating with the IT team to develop or refine a disaster recovery plan that encompasses all IT assets.
• Regularly seeking feedback from users and continuously improving the support process to increase efficiency and user satisfaction.
• Performing regular IT audits to ensure that assets are being utilized optimally and are in good working condition.
• Manage the handling of end-of-life procedures for outdated equipment, including secure disposal, recycling, and upgrades, ensuring compliance with environmental and security standards.