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RQ05692 - Solutions Designer - CRM - Senior
Toronto, ONExperience and Skill Set Requirements
General Skills
· Experience in programming and analysis; specialized CRM software package support at the specified experience level
· Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
· Experience in structured methodologies for the development, design, implementation and maintenance of applications
· Experience in design, code, test, debug and document applications
· Experience in the use of object and/or third generation language development tools
· Experience in one or more programming languages
· Experience in application design, latest design patters, deployment and troubleshooting
· Experience with relational and hierarchical database technologies
· Experience in the use of information retrieval packages using query languages
· Experience with one or more communications protocols
· Experience in structured methodologies for the design, development, implementation and maintenance of applications
· Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
· Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
· A team player with a track record for meeting deadlines CRM Software Development Skills
· Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
· Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
· Experience with middleware and gateways
· Expertise in specific tools for CRM software development Desirable Skills
· Knowledge and experience with programming Internet-ready applications
· Knowledge and experience in rapid application development (RAD) methodologies
· Knowledge and understanding of Information Management principles, concepts, policies and practices
· Experience with middleware and gateways
· Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
· Ability to provide post-implementation support and resolve any post-implementation technical issues
· Experience conducting design walkthrough sessions with project team
· Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
· Ability to provide user and system documentation as required
Desirable Skills
· Able to quickly integrate new concepts and easily understand business needs
· Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis, risk management and market research.
· Experience with building Salesforce solutions based on user stories and low level designs
· Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code
· Strong experience delivering products in Agile/Scrum mode.
· Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud, service, community, available tools available within AppExchange and Salesforce Platform
· Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
· Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
· Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
· Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
· Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
· Experience with deployment tools such as GitLab, Jenkins, etc.
Must Have
· 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
· Certified Salesforce Platform Developer I or equivalent experience
· Salesforce Certified OmniStudio Developer
· Salesforce Certified Experience Cloud Consultant
· Salesforce Certified Administrator
Knowledge Transfer Requirements:
· Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
· All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
Salesforce Experience
· 5+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce
· Salesforce Certified Platform Developer I
· Salesforce Certified OmniStudio Developer
· Salesforce Certified Experience Cloud Consultant
· Salesforce Certified Administrator
Design, Analysis, Development and Configuration
· Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
· Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
· Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
· Demonstrated experience designing and supporting the development of prototypes and proof of concepts
· Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
· Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
· Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
· Experience conducting diagnostics and determining methods to help incident management
· Experience implementing AODA compliant solutions
Communication and Documentation
· Excellent analytical, problem solving and decision-making skills
· Excellent communication skills, both written and verbal
· Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
· Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
· Experience documenting processes and technical designs and updating build books
· Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
· Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
Agile Experience
· Experience with Agile scrum methodologies
· Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
· Thorough understanding of SDLC, specifically DEV processes in agile development environments
Must Have
· 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
· Certified Salesforce Platform Developer I or equivalent experience
· Salesforce Certified OmniStudio Developer
· Salesforce Certified Experience Cloud Consultant
· Salesforce Certified Administrator
General Skills
· Experience in programming and analysis; specialized CRM software package support at the specified experience level
· Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
· Experience in structured methodologies for the development, design, implementation and maintenance of applications
· Experience in design, code, test, debug and document applications
· Experience in the use of object and/or third generation language development tools
· Experience in one or more programming languages
· Experience in application design, latest design patters, deployment and troubleshooting
· Experience with relational and hierarchical database technologies
· Experience in the use of information retrieval packages using query languages
· Experience with one or more communications protocols
· Experience in structured methodologies for the design, development, implementation and maintenance of applications
· Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
· Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
· A team player with a track record for meeting deadlines CRM Software Development Skills
· Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
· Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
· Experience with middleware and gateways
· Expertise in specific tools for CRM software development Desirable Skills
· Knowledge and experience with programming Internet-ready applications
· Knowledge and experience in rapid application development (RAD) methodologies
· Knowledge and understanding of Information Management principles, concepts, policies and practices
· Experience with middleware and gateways
· Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
· Ability to provide post-implementation support and resolve any post-implementation technical issues
· Experience conducting design walkthrough sessions with project team
· Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
· Ability to provide user and system documentation as required
Desirable Skills
· Able to quickly integrate new concepts and easily understand business needs
· Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis, risk management and market research.
· Experience with building Salesforce solutions based on user stories and low level designs
· Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code
· Strong experience delivering products in Agile/Scrum mode.
· Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud, service, community, available tools available within AppExchange and Salesforce Platform
· Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
· Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
· Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
· Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
· Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
· Experience with deployment tools such as GitLab, Jenkins, etc.
Must Have
· 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
· Certified Salesforce Platform Developer I or equivalent experience
· Salesforce Certified OmniStudio Developer
· Salesforce Certified Experience Cloud Consultant
· Salesforce Certified Administrator
Knowledge Transfer Requirements:
· Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
· All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
Salesforce Experience
· 5+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce
· Salesforce Certified Platform Developer I
· Salesforce Certified OmniStudio Developer
· Salesforce Certified Experience Cloud Consultant
· Salesforce Certified Administrator
Design, Analysis, Development and Configuration
· Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
· Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
· Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
· Demonstrated experience designing and supporting the development of prototypes and proof of concepts
· Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
· Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
· Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
· Experience conducting diagnostics and determining methods to help incident management
· Experience implementing AODA compliant solutions
Communication and Documentation
· Excellent analytical, problem solving and decision-making skills
· Excellent communication skills, both written and verbal
· Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
· Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
· Experience documenting processes and technical designs and updating build books
· Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
· Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
Agile Experience
· Experience with Agile scrum methodologies
· Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
· Thorough understanding of SDLC, specifically DEV processes in agile development environments
Must Have
· 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
· Certified Salesforce Platform Developer I or equivalent experience
· Salesforce Certified OmniStudio Developer
· Salesforce Certified Experience Cloud Consultant
· Salesforce Certified Administrator