Skills
Experience and Skill Set Requirements
IT Knowledge and Experience -
10+ years of experience in the following:
• Demonstrated awareness of emerging IT trends and technologies 
• Highly proficient using MS Office products
• Knowledge and experience with implementing cloud based technologies/solutions 
• Knowledge and experience with the following Amazon Web Services (AWS) technologies – Amazon Connect, Amazon Pinpoint, Amazon DynamoDB, Amazon Kenisis Datastreams, Amazon S3, Amazon Polly, AWS Lamda and Amazon Cloudwatch
• Knowledge of Contact Center Technology such as Call Routing, Interactive Voice Response, Workforce Management, etc.
Experience in the following is an asset:
• Knowledge of Salesforce (admin level preferred)
• Experience using Salesforce or similar CRM Products to develop solutions
• Hands on experience implementing Safesforce functionality
• Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls

Business Analysis Skills
10+ years of experience in the following:
• Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined
• Creating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operations
• Authenticating changes suggested by development, provide analysis and suggestion to avoid impact to business operations 
• Substantiating analysis to business group to fix data issues and provide queries and scripts that help in debugging data issues 
• Regularly reviewing production logs, providing analysis & suggestions to implement in a proactive manner  
• Providing a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development
• Preparing and advising on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization
• Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement
• Leading subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements and minor enhancements
• Documenting the business requirements in such a way that technology solutions can be determined
• Promoting the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions
• Updating business processes and user documentation for changes related to supported solution
• Applying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches
• Developing strategies, preparing business cases and cost- benefit analysis, and conducting feasibility studies for business I&IT initiatives
• Providing impact analysis and requirement/specification creation for supported solutions due to solution upgrades or any new requirements
• Conducting business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects
• Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practice, and for solutions including configuration, reports and integration components
• Monitoring progress, resolving problems and reporting regularly to I&IT management and clients’ decision makers
• Developing performance measures for business analysis evaluation and conducting follow-up
• Experience with dispensed drug data and/or immunization data.

Public Sector/Healthcare Experience -
• 5+ years of experience working with federal/provincial/broader public sector healthcare providers
• Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices 
• Ability to produce technical documentation that comply with industry standard practices
• In-depth knowledge of industry standard such as Project Management Institute (PMI) 
• Knowledge of Public Sector S I&IT project management methodologies 
• Knowledge and experience with Public Sector Health related projects 
• Knowledge and understanding of Ministry policy and IT project approval processes and requirements an asset
• Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Architecture and Gating process, and Public Sector Standard Systems Development Methodologies 
• Experience with large complex IT Health-related projects.



General Skills
• Strong leadership and people management skills and experience
• Exceptional analytical, problem solving and decision-making skills
• Demonstrated strong interpersonal, verbal and written communication, and presentation skills
• Proven troubleshooting and critical thinking experience
• Demonstrated ability to apply strong listening skills to facilitate issue resolution
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
• Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
• A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

Must haves:

10+ years of experience in the following:

• Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined
• Creating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operations
• Authenticating changes suggested by development, provide analysis and suggestion to avoid impact to business operations 
• Substantiating analysis to business group to fix data issues and provide queries and scripts that help in debugging data issues 

Nice to have:

• Salesforce experience