Senior Partner Success Manager

Summary/Objective:
My client, an innovative Insurtech organization revolutionizing digital insurance distribution, is seeking a highly motivated Senior Partner Success Manager. This role is ideal for an entrepreneurial professional with the skills and passion to drive results, promote customer adoption, and strategically grow and renew SaaS accounts. The successful candidate will have a customer-focused mindset, strong analytical abilities, and excellent communication skills.

Primary Responsibilities:

• Customer Management: Lead small or mid-level customer accounts or support large enterprise customers. Foster customer adoption post-delivery by building trust, aligning workflows, managing expectations, and serving as an escalation point for customer queries. Measure and report on KPIs for success.
• Strategic Growth: Identify and drive partner expansion opportunities by aligning client objectives with product innovations. Collaborate with leadership to propose solutions that enhance the customer’s digital roadmap.
• Renewal Management: Support client retention efforts by participating in renewal discussions, terms, and negotiations. Act as a key liaison between the customer and leadership for final approvals.
• Subject Matter Expertise: Develop deep knowledge of the client’s solutions and advocate for customer needs in product development, prioritization, and process improvement.
• Project Oversight: Participate in creating Statements of Work (SOW), provide regular status updates, and deliver project and revenue insights to both customers and leadership.

Qualifications and Skills:

• A college degree and 10+ years of professional experience, including 3-4 years in customer success within a large SaaS organization.
• Expertise in at least two of the following areas: sales, service, technology, and business operations.
• Proven ability to build strong relationships and establish partner trust. Excellent communication and presentation skills to convey strategic ideas effectively.
• Experience leading partner initiatives and leveraging internal resources to achieve outcomes.
• A hands-on approach to customer strategy and a willingness to take ownership of tasks as needed.
• Ability to travel up to 20% for face-to-face client engagements.

This is an excellent opportunity to join a transformative organization and make a significant impact on customer success and digital innovation.