Required:

ServiceNow System Administrator (CSA) certification required
Minimum 3 years of experience in ServiceNow development in complex IT environments
Strong experience in Agile development (SCRUM)
Extensive knowledge of ITSM, IOM, CMDB, and Catalog Management modules
Excellent communication skills in an inter-team and international environment
Ability to delve into issues, prioritize tasks, and thrive in an environment where documentation is limited
Strong Points:

ITIL/ITSM certification
Experience in a banking or large enterprise environment
Experience in JavaScript scripting
Strong autonomy, rigor, initiative, and sound judgment
Miscellaneous:

Bilingual or English required
Overview:
The ServiceNow Developer will join the Global Production Support team and be responsible for supporting and enhancing the platform in the AMER region, in a follow-the-sun support model. The consultant will work within a structured IT environment for a large financial institution, handling catalog development, workflow creation, and multi-module troubleshooting across teams located in different time zones.

Key Responsibilities:

• Analyze and implement technical solutions based on business requirements within the ServiceNow platform
• Develop and maintain Service Catalog components (Record Producers, Catalog Items)
• Create test plans, workflows, runbooks, and perform deployments according to Agile processes
• Handle data imports, screen creation, reporting, and ongoing platform improvements
• Troubleshoot incidents related to modules such as CMDB, Access Management, and IOM
• Collaborate with remote teams (notably in France) to resolve issues and align with internal policies
• Manage workload independently and escalate when necessary using sound judgment