ROLE: First Time Right (FTR) Specialist
NOTE: Hybrid (Fieldwork and travel within Eastern Canada)
PURPOSE OF ROLE: Focus on following up on deficiencies on completed project work
As Wireless and Wireline Field Operations teams continue their collaboration journey, we have identified an opportunity for a FTR Specialist role supporting quality and craftsmanship provided by our partner vendors.
This role will function as a key resource within the larger Network Field Operations team, providing professional insight and practical firsthand experience, ensuring Network builds are completed to Roger’s specifications and within the warranty periods outlined by the FTR program.
Accountabilities:
• Provide technical review for all new Wireless build, uplift, and transport activity, ensuring deficiency activity is completed within specified timelines.
• Review/Assess ongoing processes and procedures, identifying/streamlining opportunities and recommending new measure to improve efficiencies for FTR.
• Proactively analyze vendor statistics, exploring the data to detect and resolve problems resulting in fewer deficiencies.
• Oversee the follow up and completion of FTR administrative tasks such as deficiency tickets, outstanding work orders and financial activity.
• Demonstrate independent learning on new equipment to ensure that projects and deficiencies are completed to Rogers’s specifications.
• Provide oversight and direction of third-party contractors while managing a varied workload of internal tasks.
• Various other duties as required.
Required Skills and Qualifications:
• In addition to industry experience, candidates must possess a strong working knowledge of engineering and operational processes within Telecommunications
• A degree/diploma in Project Management or telecommunication technology complemented by 1 to 3 years related experience.
• Experience with network planning and installation of Wireless/Wireline networks and associated hardware and equipment with a comprehensive understanding of cellular and fibre transport concepts.
• Excellent communication skills both written and verbal.
• Goal oriented with the ability to work in a challenging environment.
• A positive, "can-do" attitude and client-driven approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity.
• Candidate must have their own vehicle and a valid drivers license
Mandatory Skills:
TELECOMMUNICATIONS (3), TECHNICAL (3), Project Coordination (3)