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Data Terminal Equipment (DTE) Salesforce Specialist - 42547
Toronto, ONSalesforce Cloud Specialist
Job Description
The Salesforce Community Admin would be part of our B2B support and operations group (located at our Toronto Head office). This community admin is expected to perform the following tasks:
· Serve as one of the community administrators for our Salesforce CRM environment
· Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
· Set up weekly activities for retailers as outlined by the business.
· Investigate production problems and coordinate/follow up with our global team on resolution
· Help testing of platform in QA prior to releasing
· Create documentation cookbook for our support group
· Help creating campaigns through Marketing Cloud
Skills required:
· Salesforce Administrator Certification (CRM)
· 3+ years Experience in Salesforce Administration
· Prior experience with SFDC development tools, including Apex, SOQL, SOSL, Lightning, and VisualForce
· Experience with HTML5 & CSS
· Prior experience with Marketing Cloud is a plus
· Prior experience with Service Cloud is a plus
· Excellent communication and analytical skills
· Serve as one of the community administrators for our Salesforce CRM environment
· Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
· Set up weekly activities for retailers as outlined by the business.
· Investigate production problems and coordinate/follow up with our global team on resolution
· Help testing of platform in QA prior to releasing
· Create documentation cookbook for our support group
· Help creating campaigns through Marketing Cloud
Skills required:
· Salesforce Administrator Certification (CRM)
· 3+ years Experience in Salesforce Administration
· Prior experience with SFDC development tools, including Apex, SOQL, SOSL, Lightning, and VisualForce
· Experience with HTML5 & CSS
· Prior experience with Marketing Cloud is a plus
· Prior experience with Service Cloud is a plus
· Excellent communication and analytical skills