As a Business Support Engineer II, you will report into the Internal Tools Team Lead and play a key role in supporting business requests from our Sales & Marketing teams. You will be working with a talented team of software developers, data analysts & product stakeholders to quickly deliver and communicate quality fixes that serve internal customers.
What you’ll do
Your key responsibility will involve delivering new features or feature updates to suit the needs of your internal clients including Sales and Marketing to increase overall business efficiency;
Identify new or complex bugs and ensure their timely resolution by working closely with senior engineers on the team;
Determine and execute solutions by updating or correcting problematic code sections;
Autonomously processing support ticket requests for our Commercial functions for Marketing & Sales;
Collaborate with our data analytics team (when needed) to execute root cause analysis assessments & identify potential corrective actions;
Coordinate with the Product team for validation of features or advisory guidance when needed.
Participate in frequent knowledge transfer and lunch & learn sessions, with our engineering members;
Gather feedback from internal clients.
What you’ll bring
Bachelor's degree in Computer Science, Software Engineering or equivalent experience;
A minimum of 2 years work experience as a Backend Engineer;
A solid understanding of root cause analysis processes;
Excellent debugging skills across multiple services.
Experience writing technical design documents before implementing features.
Good communication skills to collaborate with cross-functional stakeholders & internal clients;