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As a Business Support Engineer II, you will report into the Internal Tools Team Lead and play a key role in supporting business requests from our Sales & Marketing teams. You will be working with a talented team of software developers, data analysts & product stakeholders to quickly deliver and communicate quality fixes that serve internal customers.
Business Support Engineer
Toronto, OntarioAs a Business Support Engineer II, you will report into the Internal Tools Team Lead and play a key role in supporting business requests from our Sales & Marketing teams. You will be working with a talented team of software developers, data analysts & product stakeholders to quickly deliver and communicate quality fixes that serve internal customers.
What you’ll do
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Your key responsibility will involve delivering new features or feature updates to suit the needs of your internal clients including Sales and Marketing to increase overall business efficiency;
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Identify new or complex bugs and ensure their timely resolution by working closely with senior engineers on the team;
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Determine and execute solutions by updating or correcting problematic code sections;
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Autonomously processing support ticket requests for our Commercial functions for Marketing & Sales;
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Collaborate with our data analytics team (when needed) to execute root cause analysis assessments & identify potential corrective actions;
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Coordinate with the Product team for validation of features or advisory guidance when needed.
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Participate in frequent knowledge transfer and lunch & learn sessions, with our engineering members;
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Gather feedback from internal clients.
What you’ll bring
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Bachelor's degree in Computer Science, Software Engineering or equivalent experience;
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A minimum of 2 years work experience as a Backend Engineer;
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A solid understanding of root cause analysis processes;
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Knowledge and experience with any of the following JavaScript, TypeScript and and NodeJS;
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Excellent debugging skills across multiple services.
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Experience writing technical design documents before implementing features.
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Good communication skills to collaborate with cross-functional stakeholders & internal clients;