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Business Support Engineer

Toronto, Ontario

As a Business Support Engineer II, you will report into the Internal Tools Team Lead and play a key role in supporting business requests from our Sales & Marketing teams.  You will be working with a talented team of software developers, data analysts & product stakeholders to quickly deliver and communicate quality fixes that serve internal customers.

What you’ll do

  • Your key responsibility will involve delivering new features or feature updates to suit the needs of your internal clients including Sales and Marketing to increase overall business efficiency;

  • Identify new or complex bugs and ensure their timely resolution by working closely with senior engineers on the team;

  • Determine and execute solutions by updating or correcting problematic code sections;

  • Autonomously processing support ticket requests for our Commercial functions for Marketing & Sales;

  • Collaborate with our data analytics team (when needed) to execute root cause analysis assessments & identify potential corrective actions;

  • Coordinate with the Product team for validation of features or advisory guidance when needed. 

  • Participate in frequent knowledge transfer and  lunch & learn sessions, with our engineering members;

  • Gather feedback from internal clients. 

What you’ll bring

  • Bachelor's degree in Computer Science, Software Engineering or equivalent experience;

  • A minimum of 2 years work experience as a Backend Engineer;

  • A solid understanding of root cause analysis processes;

  • Knowledge and experience with any of the following JavaScript, TypeScript and and NodeJS;

  • Excellent debugging skills across multiple services.

  • Experience writing technical design documents before implementing features. 

  • Good communication skills to collaborate with cross-functional stakeholders & internal clients;


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