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18508 French- Customer Service Specialist 3(Help Desk)

Edmonton, AB

Shift work position 24/7( 3*12.5hr(ST)=37.5/week)  to work with LEA across Canada in emergency in progress life or death situations

Must have skills:   
1. Bilingual in spoken and written English (100%) & French (100%)
2. Available to work on a 24/7/365 shift rotation, Must be mature, punctual and reliable.
3. University or College Degree (Must)– Preferred computing science degree
4. Experience with troubleshooting, issue resolving and performing root cause analysis, with strong analytical and problem solving skills
5. Have the ability to interface with and influence various levels of authority in stressful situations
 
Nice to have skills:  
1. Working knowledge of Google Suite as well as MS Windows & Office suite: Word, Excel, Power Point, Outlook.
2. Experience in technical support
3. Ability to handle high volume of calls

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