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Account Associate Tier 3-26482

Ottawa, ON
Duties:

Ability to travel.

Provide excellent customer service skills. 

Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). Tasks and activities are defined and routine. 

Point of contact to receive, review, and electronically log customer jobs.

Operate office/production equipment (printer, copier, fax, scan) 

Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers).

Operate high volume folding and inserting mail equipment.  

Apply asset tags to office equipment and update database. 

Clean and maintain office equipment when necessary. 

Delivery of customer mail within office or remote locations.

Distribute supplies as required.

Problem solve issues to complete production, delivery, and output requirements. 

Perform quality inspection before, during and after output of each production run 

Perform operator maintenance on equipment. 

Maintain reporting logs and information for billing. 



Skills:

Eager to learn technologies surrounding Print Production. 

Able to use PC, (basic knowledge of Microsoft products).

Experience in a Customer Service environment (minimum 1 year) 

High School Diploma or equivalent.

Ability to sort/delivery mail.

Other duties as needed by customer requirements.

Preferred Skills: MS office (Word, Excel, PowerPoint, TEAMS)

Able to send and receive emails, find, open and save documents and files, perform data entry.

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