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159059 - Coordinator

Brampton, ON
Job Description:
Reporting to the Manager - Damage Prevention (DP) the successful candidate will be Responsible for contributing to improvement processes for Locate Desk and monitoring all locate activities. The candidate must have a demonstrated ability to be a team player, experienced at multi-tasking, and able to work under tight timelines. The candidate must be able to: demonstrate professionalism and objectivity under all circumstances; be capable of taking initiative; function in an independent manner, be able to establish effective relationships with key internal and external partners.
What you will be doing:
•Monitoring Locate Tickets, Emergency Tickets, construction activities around High Risk Fibers and Locate escalations
•Live support for Locate Desk and Locate Service Providers (LSP)
•Managing Locate escalations and arranging site visits and tracer wire installations
•Responding to locate inquiries and 1call centers compliance by phone or email
•Monitoring Design & Planning tickets and distribution to appropriate people for action
•Providing technical support to LSPs and verifying maps
•Co-ordinating mapping updates for 1call centers and engaging Internal teams as required
•Liaise with 1call centers and provide support when needed
•Preparing detail monthly reports for statistics and financial reports
•Reporting Map Discrepancies and following up to ensure correction action is applied
•Develop and maintain a strong and productive working relationship with other utility owners and Municipalities
•Assist in damage awareness and prevention aspects of Damage Prevention program
•Conduct special projects as requested by Management
•Represent DP on committees and/or focus groups as required
•Identify and share new damage/liability trends, and significant control weaknesses or deficiencies
•Develop and maintain a network of internal & external contacts, including key personnel within other utilities, to assist Rogers with damage prevention program

What you have: 
•Post-Secondary education required
•Minimum of 5 years of experience in Telecommunication and Damage Prevention
•Good understanding of HFC network, Telecom construction standards, Locate Process, 1Call systems and procedures
•Good Understanding of Locate Management Software, locate desk clearance activities and field locate operation
•Ability to work effectively in a high-volume environment prioritizing and responding appropriately to customer and business priorities
•Demonstrated ability to make independent, sound decisions within tight time frames that reflect depth of knowledge
•Ability to interact in a positive manner with contractors, facilitate meetings and present publicly •Advanced knowledge of Microsoft Outlook, Word, Excel, Power Point and SharePoint
•Ability to acquire skills with internal IT applications and systems used by the DP Unit
•Ability to work overtime/ flexible shifts in the evening and on weekends when required •Excellent verbal and written communication skills and the ability to write clear and concise reports
•Knowledge of Process improvement and automation is an asset

•This role may involve some occasional travel within Ontario, the successful candidate must possess a valid Ontario driver’s license and have a good driving record    

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