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Technical Writer - Bilingual

Montreal, QC
mobileLIVE is a multi-award-winning professional services company, avidly focused on our clients' success by transforming their visions into reality, increasing their operational agility, and creating exceptional experiences for their customers. We specialize in: Design Thinking, Mobile, Web, Cloud, and IoT solutions along with Robotic Process Automation, Robotic Test Automation, Systems Integration, and Agile Practices.
 
As one of Canada’s Best Managed Companies, we love our team members who:
·      Create value and go the extra mile to ensure customer success
·      Be reliable and take ownership to surpass all expectations
·      Challenge the status quo, try new things and simplify for the end users
·      Embody teamwork, be open, adapt and move fast
·      Respect thought diversity, each other and the workplace
 
Are you ready to join the award-winning team!?
 
The Role:


mobileLIVE is looking for an experienced Technical Writer to support ongoing and new product development work with our clients. mobileLIVE is a technology solutions company that partners with its customers to co-invent the future and launch products, experiences, and technology platforms to accelerate digital transformation. 


Responsibilities:

 
  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Skills and Qualifications
·       Native Quebec French speaking bilinguals preferred
·       Background of working in and familiarity with medical and pharmacy processes is a big plus
·       Bachelor’s degree in a relevant technical field
·       2-4 years’ industry experience as an effective technical writer
·       Proven ability to quickly learn and understand complex topics
·       Previous experience writing documentation and procedural materials for multiple audiences
·       Superior written and verbal communication skills, with a keen eye for detail
·       Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Inclusion and Equal Opportunity Employment:

 
mobileLIVE is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, aboriginal status, or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

Perks of working at mobileLIVE:

  •        Competitive Benefits package and insurance plans.
  •        Competitive Base Salary.
  •        Quarterly company funded team events.
  •        Flexibility on remote working and work hours.
  •        Fast-growing company means a lot of career growth. We’ll help you plan it!

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