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Senior Business Analyst - 04000

Toronto, Ontario


  • Provide support during the conceptual project initiation phases that cover the cluster’s intake approach, project definition and approval up to project launch

  • Provide support during design, build, configure, implementation, testing and “go live” phases of the project including transition to operations

  • Provide support to ongoing sustainment and operations of a solution including management of limited enhancements

  • Ability to work in the Agile approach during solution design and development

  • Provide regular progress/status reports of assignment(s) to project intake and project leads, raise any issue and concerns and propose mitigation strategies

  • Lead and/or participate in teams developing solutions for Ministry of Transportation

  • Conduct feasibility analysis, project scoping and provide project work estimates

  • Conduct Joint Requirements Planning and Joint Application Design sessions

  • Analyze and map processes / data for current state and future state

  • Requirements development involving requirements elicitation, elaboration, analysis, specification and validation

  • Use of ministry mandated requirement management tools and templates for requirements

  • Review and feedback of technical design documents

  • Conduct and/or participate in walkthroughs at each project milestone.

  • Knowledge transfer to MEAB, MTO clients and I&IT Cluster at all stages of the assignment

The Deliverables include (but are not limited to):

  • Project outline documentation

  • Conducting user research and documentation including user needs, personas and journey mapping

  • Request for Information (RFI) documentation and evaluation

  • Business Cases documentation; including large scale Treasury Board submissions

  • Prototype (models or mock-ups) creation and testing with end users

  • Request for Bids (RFB) documentation

  • Business requirements / rules

  • Business process models

  • System requirements specifications

  • Business / Data Glossary

  • Business and system use cases

  • User epics, stories and themes / Product backlog and sprint plans

  • Data requirements / models (conceptual / logical)

  • Functional and Non-functional requirements

  • Requirements Traceability Matrices

  • User Interface specifications, low and high-fidelity prototypes (models and mock-ups)

  • Report specifications

  • Test plan/strategies, test cases

  • Risks and Issues

  • Status reports

  • Work plans, e.g. requirements management plan

  • Artefacts/documents required for enterprise architecture development from a business needs point-of-view (contextual and conceptual), as required for the Architecture Governance Point review process

  • Other artefacts as determined by the project

Support to Development and Operations teams in following areas (but are not limited to):

  • Building and testing support to development team

  • Reviewing test strategy, test plan and cases

  • Management of defect logs

  • Testing Applications

  • Supporting end-user inquiries

  • Defining the integration test plan

  • Defining the user acceptance test plan

  • Identification and resolution of problems/issues

  • Document and manage risks and liaise with other project teams to coordinate project interdependencies.


  • Documentation of all artefacts in a shared project library

  • Working with solution vendors (SaaS and COTS) to resolve issues and implement enhancements


Skill Set Requirements

  • Knowledge with Solutions Development Life Cycle (SDLC) and structured methodologies including Agile approach and supporting tools

  • Demonstrable skills and experience with documenting deliverables outlined in Deliverables section

  • Work Experience in investigating, analyzing, estimating system applications in a large integrated solution environment

  • Proven experience with all stages of complex solution implementation

  •  Proven experience with Joint Application development (JAD) and sprint facilitation, interpretation of business needs to technical requirements, facilitation of project meetings for reviews

  • Experience with the Public Sector architecture.

  • Experience with supporting legacy applications and transformation of legacy solutions to SaaS and COTS products

  • Demonstrable knowledge and experience working in accordance with policies and procedures of Public Service Sector

  • Demonstrable knowledge of Project Management framework in the Public Sector and Architecture Checkpoint requirements

  • Excellent analytical, problem solving and decision-making skills.

  • Experience in conducting feasibility analysis, project scoping and providing project work estimates

  • Experience with requirements development involving requirements elicitation, analysis, specification and validation

  • Experience with documenting user stories, planning and managing product backlog, planning and managing sprints, and implementing in an iterative manner

  • Demonstrated experience in the facilitation of project meetings for reviews

  • Experience in reporting progress of assignment(s) on a regular basis to Project Management and raise any issues / concerns and propose mitigation strategies.

  • Can work effectively independently and in a team environment.

  • Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, vendor(s) and other stakeholders.

  • Excellent facilitation, presentation, time-management and problem-solving skills.

  • Able to build strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).

  • Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities.

  • Creative, innovative, and can think outside the box to visualize solutions that meet business needs.

  • Knowledgeable in design thinking, have a user-centric mindset and attention to detail.

  • Knowledge and experience with supporting Public Sector Digital First strategies; experience with working with Digital Service standards including formal submissions for assessments as per official digital standards established

  •  Creative, analytical approach and strong understanding of interaction design principles, including ability and experience to deliver mock-ups using advanced tools

  •  Able to resolve issues in a timely manner, provide options and recommendations.

  • Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.

  • Understand business metrics and able to translate business goals and objectives into digital experiences.

  •  Able to prioritize change requests from clients and guide the team in determining how best to address them.

  •  Knowledge to ensure compliance with requirements for accessibility and user centric design including Accessibility for Ontarians with Disabilities Act (AODA) and Simpler, Better, Faster Services Act

  • Strong research skills to perform industry research, provide options and make recommendations for solution improvements.

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