Provide support during the conceptual project initiation phases that cover the cluster’s intake approach, project definition and approval up to project launch
Provide support during design, build, configure, implementation, testing and “go live” phases of the project including transition to operations
Provide support to ongoing sustainment and operations of a solution including management of limited enhancements
Ability to work in the Agile approach during solution design and development
Provide regular progress/status reports of assignment(s) to project intake and project leads, raise any issue and concerns and propose mitigation strategies
Lead and/or participate in teams developing solutions for Ministry of Transportation
Conduct feasibility analysis, project scoping and provide project work estimates
Conduct Joint Requirements Planning and Joint Application Design sessions
Analyze and map processes / data for current state and future state
Requirements development involving requirements elicitation, elaboration, analysis, specification and validation
Use of ministry mandated requirement management tools and templates for requirements
Review and feedback of technical design documents
Conduct and/or participate in walkthroughs at each project milestone.
Knowledge transfer to MEAB, MTO clients and I&IT Cluster at all stages of the assignment
The Deliverables include (but are not limited to):
Project outline documentation
Conducting user research and documentation including user needs, personas and journey mapping
Request for Information (RFI) documentation and evaluation
Business Cases documentation; including large scale Treasury Board submissions
Prototype (models or mock-ups) creation and testing with end users
Request for Bids (RFB) documentation
Business requirements / rules
Business process models
System requirements specifications
Business / Data Glossary
Business and system use cases
User epics, stories and themes / Product backlog and sprint plans
Data requirements / models (conceptual / logical)
Functional and Non-functional requirements
Requirements Traceability Matrices
User Interface specifications, low and high-fidelity prototypes (models and mock-ups)
Test plan/strategies, test cases
Risks and Issues
Work plans, e.g. requirements management plan
Artefacts/documents required for enterprise architecture development from a business needs point-of-view (contextual and conceptual), as required for the Architecture Governance Point review process
Other artefacts as determined by the project
Support to Development and Operations teams in following areas (but are not limited to):
Building and testing support to development team
Reviewing test strategy, test plan and cases
Management of defect logs
Supporting end-user inquiries
Defining the integration test plan
Defining the user acceptance test plan
Identification and resolution of problems/issues
Document and manage risks and liaise with other project teams to coordinate project interdependencies.
Documentation of all artefacts in a shared project library
Working with solution vendors (SaaS and COTS) to resolve issues and implement enhancements
Skill Set Requirements
Knowledge with Solutions Development Life Cycle (SDLC) and structured methodologies including Agile approach and supporting tools
Demonstrable skills and experience with documenting deliverables outlined in Deliverables section
Work Experience in investigating, analyzing, estimating system applications in a large integrated solution environment
Proven experience with all stages of complex solution implementation
Proven experience with Joint Application development (JAD) and sprint facilitation, interpretation of business needs to technical requirements, facilitation of project meetings for reviews
Experience with the Public Sector architecture.
Experience with supporting legacy applications and transformation of legacy solutions to SaaS and COTS products
Demonstrable knowledge and experience working in accordance with policies and procedures of Public Service Sector
Demonstrable knowledge of Project Management framework in the Public Sector and Architecture Checkpoint requirements
Excellent analytical, problem solving and decision-making skills.
Experience in conducting feasibility analysis, project scoping and providing project work estimates
Experience with requirements development involving requirements elicitation, analysis, specification and validation
Experience with documenting user stories, planning and managing product backlog, planning and managing sprints, and implementing in an iterative manner
Demonstrated experience in the facilitation of project meetings for reviews
Experience in reporting progress of assignment(s) on a regular basis to Project Management and raise any issues / concerns and propose mitigation strategies.
Can work effectively independently and in a team environment.
Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, vendor(s) and other stakeholders.
Excellent facilitation, presentation, time-management and problem-solving skills.
Able to build strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).
Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities.
Creative, innovative, and can think outside the box to visualize solutions that meet business needs.
Knowledgeable in design thinking, have a user-centric mindset and attention to detail.
Knowledge and experience with supporting Public Sector Digital First strategies; experience with working with Digital Service standards including formal submissions for assessments as per official digital standards established
Creative, analytical approach and strong understanding of interaction design principles, including ability and experience to deliver mock-ups using advanced tools
Able to resolve issues in a timely manner, provide options and recommendations.
Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.
Understand business metrics and able to translate business goals and objectives into digital experiences.
Able to prioritize change requests from clients and guide the team in determining how best to address them.
Knowledge to ensure compliance with requirements for accessibility and user centric design including Accessibility for Ontarians with Disabilities Act (AODA) and Simpler, Better, Faster Services Act
Strong research skills to perform industry research, provide options and make recommendations for solution improvements.