Responsibilities:
The Senior Program Manager is responsible to oversee a portfolio of projects related to the Lab digitization strategy, including management of issues, risks and service change requests to ensure successful and on-time deployment of clients.
- Manages multiple aspects of direct integration projects, ensuring onboarding activities meet clients’ business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with approved project management methodologies and frameworks
- Forecast, monitor and report dedicated budgets for approved projects within the portfolio
- Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations
- Facilitate execution of all applicable contractual agreements
- Gather and develop requirements in order to create and maintain a detailed project schedule and/or integrated plan.
- Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas
- Work with development team provide stakeholder feedback, business requirements
- Work closely with other internal teams, such as Identity and Access Management team, Service Desk, Access Gateway team, the Clinical Data Management Team and the Product team to support deployments/clients
- Articulate and prioritize issues and risks and recommends mitigation strategies for decision makers
- Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required
- Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out
- Ensure pre Go-live readiness: technical, configuration, conformance obligations and any workflow modifications
- Develop project status reports, deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within the regions
- Update and monitor project document repository to ensure all documents are reviewed and maintained in the repository
Desired Skills:
- Professional certifications: Project Management Professional; Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge
- Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.
- Demonstrated experience working with various Project Management delivery methodologies (e.g. Waterfall, Agile, etc.)
- College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience – desired
- Knowledge of Healthcare and / or Lab Information Systems used throughout the province of Ontario
- Experience with health system business implementation and deployment projects
- Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset
- Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.
- Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders
- Ability to readily identify, assess and mitigate implementation and service or system adoption issues
- Experience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sector
- Experience operating in highly political environments and across various organizational cultures
- Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Must haves:
- Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, project and work package planning & scheduling, and quality management)
- Excellent Communication skills both verbal and written, and strong stakeholder engagement skills
- Time Management, with the ability to manage tight deadlines and prioritize multiple projects
- Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution
- Minimum 8-10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systems
- Demonstrated knowledge of lab workflows and associated business processes within hospitals, patient admissions, health records and laboratories
- Past Experience working with the Ontario Laboratories Information System (OLIS), will be of significant benefit
- Demonstrated experience managing projects or programs in Matrix organizational environments
Deliverables include, but are not limited to:
- Establish and facilitate a governance and advisory committee(s)
- Project portfolio and stakeholder management
- Site / Client Engagement and Client Management
- Site Contract Management
- Project Go-live Schedule per Clinical Site
- Project Risk/Issue Management
- Service Management Documentation & Warranty Support
- Deployment Reporting and Tracking