Responsibilities:

The Senior Program Manager is responsible to oversee a portfolio of projects related to the Lab digitization strategy, including management of issues, risks and service change requests to ensure successful and on-time deployment of clients.

• Manages multiple aspects of direct integration projects, ensuring onboarding activities meet clients’ business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with approved project management methodologies and frameworks
• Forecast, monitor and report dedicated budgets for approved projects within the portfolio
• Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations
• Facilitate execution of all applicable contractual agreements
• Gather and develop requirements in order to create and maintain a detailed project schedule and/or integrated plan.
• Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas
• Work with development team provide stakeholder feedback, business requirements
• Work closely with other internal teams, such as Identity and Access Management team, Service Desk, Access Gateway team, the Clinical Data Management Team and the Product team to support deployments/clients
• Articulate and prioritize issues and risks and recommends mitigation strategies for decision makers
• Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required
• Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out
• Ensure pre Go-live readiness: technical, configuration, conformance obligations and any workflow modifications
• Develop project status reports, deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within the regions
• Update and monitor project document repository to ensure all documents are reviewed and maintained in the repository

 Desired Skills:

• Professional certifications: Project Management Professional; Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge 
• Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.
• Demonstrated experience working with various Project Management delivery methodologies (e.g. Waterfall, Agile, etc.)
• College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience – desired
• Knowledge of Healthcare and / or Lab Information Systems used throughout the province of Ontario
• Experience with health system business implementation and deployment projects
• Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset
• Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.
• Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders
• Ability to readily identify, assess and mitigate implementation and service or system adoption issues
• Experience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sector
• Experience operating in highly political environments and across various organizational cultures
• Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Must haves:

• Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, project and work package planning & scheduling, and quality management) 
• Excellent Communication skills both verbal and written, and strong stakeholder engagement skills
• Time Management, with the ability to manage tight deadlines and prioritize multiple projects
• Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution
• Minimum 8-10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systems
• Demonstrated knowledge of lab workflows and associated business processes within hospitals, patient admissions, health records and laboratories
• Past Experience working with the Ontario Laboratories Information System (OLIS), will be of significant benefit
• Demonstrated experience managing projects or programs in Matrix organizational environments

 Deliverables include, but are not limited to:

• Establish and facilitate a governance and advisory committee(s)
• Project portfolio and stakeholder management
• Site / Client Engagement and Client Management
• Site Contract Management
• Project Go-live Schedule per Clinical Site
• Project Risk/Issue Management
• Service Management Documentation & Warranty Support
• Deployment Reporting and Tracking