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Senior Program Manager - 03986

Toronto, ON


The Senior Program Manager is responsible to oversee a portfolio of projects related to the Lab digitization strategy, including management of issues, risks and service change requests to ensure successful and on-time deployment of clients.

  • Manages multiple aspects of direct integration projects, ensuring onboarding activities meet clients’ business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with approved project management methodologies and frameworks
  • Forecast, monitor and report dedicated budgets for approved projects within the portfolio
  • Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations
  • Facilitate execution of all applicable contractual agreements
  • Gather and develop requirements in order to create and maintain a detailed project schedule and/or integrated plan.
  • Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas
  • Work with development team provide stakeholder feedback, business requirements
  • Work closely with other internal teams, such as Identity and Access Management team, Service Desk, Access Gateway team, the Clinical Data Management Team and the Product team to support deployments/clients
  • Articulate and prioritize issues and risks and recommends mitigation strategies for decision makers
  • Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required
  • Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out
  • Ensure pre Go-live readiness: technical, configuration, conformance obligations and any workflow modifications
  • Develop project status reports, deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within the regions
  • Update and monitor project document repository to ensure all documents are reviewed and maintained in the repository

 Desired Skills:

  • Professional certifications: Project Management Professional; Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge 
  • Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.
  • Demonstrated experience working with various Project Management delivery methodologies (e.g. Waterfall, Agile, etc.)
  • College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience – desired
  • Knowledge of Healthcare and / or Lab Information Systems used throughout the province of Ontario
  • Experience with health system business implementation and deployment projects
  • Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset
  • Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.
  • Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders
  • Ability to readily identify, assess and mitigate implementation and service or system adoption issues
  • Experience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sector
  • Experience operating in highly political environments and across various organizational cultures
  • Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Must haves:

  • Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, project and work package planning & scheduling, and quality management) 
  • Excellent Communication skills both verbal and written, and strong stakeholder engagement skills
  • Time Management, with the ability to manage tight deadlines and prioritize multiple projects
  • Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution
  • Minimum 8-10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systems
  • Demonstrated knowledge of lab workflows and associated business processes within hospitals, patient admissions, health records and laboratories
  • Past Experience working with the Ontario Laboratories Information System (OLIS), will be of significant benefit
  • Demonstrated experience managing projects or programs in Matrix organizational environments

 Deliverables include, but are not limited to:

  • Establish and facilitate a governance and advisory committee(s)
  • Project portfolio and stakeholder management
  • Site / Client Engagement and Client Management
  • Site Contract Management
  • Project Go-live Schedule per Clinical Site
  • Project Risk/Issue Management
  • Service Management Documentation & Warranty Support
  • Deployment Reporting and Tracking

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