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Business Analyst

Toronto, Ontario

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description


  • Competitive salary
  • Competitive health and benefit plan
  • Competitive matched retirement savings program
  • The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
  • The opportunity to work with an industry leader in manufacturing




Department Summary

A key goal in Global IT is successful collaboration with IKO key business leads and stakeholders to deliver on prioritized corporate initiatives.    We strive to improve our processes regularly, utilizing new technologies, leading practices, and experiences from our personnel.   


Position Summary:

The IKO Global IT department is looking for a passionate, inquisitive, detail oriented and highly customer focused Business Analyst  

Experience working on driving benefits and adoption with new business process and features of delivered technology solutions is a key requirement.

The Business Analyst will participate in the whiteboard vision and execution of the end-to-end technology roadmap plans.

This role will help support existing technologies including but not limited to Epicor P21, Concur, Power BI, Salesforce, JDE. 

The Business Analyst should be a technologist at heart, and passionate about the opportunity to play a pivotal role in the vision of an established business with an eye to growth and enablement through technology.

The role will be a key advocate within IKO driving the value to support our stakeholders globally.


Key Responsibilities:

  • Partner with the IKO project team and participate into the selection process of future technologies. 
  • Engage new vendors using a templated approach in vetting new technologies in a scorecard model
  • Develop support frameworks for newly implemented solutions and assist in providing support as needed.
  • Participate and lead in business process review workshops and perform detailed analysis of business requirements to ensure projects have proper impact and adoption
  • Partner directly with various stakeholders to conduct analysis of business user needs, develop a deep understanding of requirements, and translate them into user stories.
  • Develop use case scenarios and participate in testing activities
  • Develop training curriculum and deliver end-user training to drive adoption and utilization for all users
  • Identify opportunities to improve business process processes that positively impact the business
  • Adhere to project schedules, action logs, and dashboard reporting maintaining a list of ongoing and future activities
  • Keep application users and IT peers informed about system functionality and enhancements.
  • Continuous improvement, and training with both domain areas supported and with the technology tools used to support the business
  • Travel within Europe and to North America locations might be required



  • 10+ years’ experience as a Business Analyst, on large and complex technology projects with experience in the Manufacturing industry, which include delivery to support Sales, Finance, Supply Chain and Operations.
  • Significant experience with Enterprise Resource Planning (ERP) software-preferably Oracle JD Edwards
  • Strong working knowledge of project deliverable methodologies such as Agile and on Cloud based applications
  • Strong requirements gathering skills, ability to capture business processes using both existing process documentation and process walkthroughs with the staff performing the process
  • Ability to translate business requirements to technical solutions while identifying gaps
  • SharePoint experience is an asset.
  • Experienced with global environments and deployments across multiple geographical regions, such as North America and Europe is an asset.
  • Experienced with delivery in one or more of the following areas:
    • Customer portal /Digital experience
    • Transportation management
    • BI delivery, dashboards and KPI’s
    • Planning and Forecasting tools
    • Selection of new technology (RFP process through demos and recommendations)
  • University degree is required


Additional Skills:

  • Excellent communication skills, including user base presentations (i.e. training, work instructions, reporting)
  • Business process flows and modeling
  • Strong analytical and critical thinking skills
  • Have an open/partnering mentality and comfortable challenging ideas with the goal to deliver the best solution
  • Curious and actively inquisitive about the outside world and learning about new ideas for improvement

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