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Product Manager 2 - 17963

Vancouver, BC · Telecommunications
Our team and what we’ll accomplish together
  • We’re passionate about customer experience. Our team is at the heart of our Video services offerings, supporting the development of our TV Services.
  • We support the end to end experience for the Optik TV customer and own the product strategy. Working internally with other areas we collaborate to ensure all aspects of the product life cycle are delivered.
  • This is a great opportunity to be a part of the evolution of the TV experience, by supporting the creation and implementation of new ways of supporting the Optik TV customer journey.
What you’ll do
  • You will be helping create exceptional customer experiences and ensuring that each touchpoint of our customers’ journey is engaging, efficient and effective.
  • Working closely with user experience researchers, design teams, and product owners, you will aid in shaping and optimizing customer experience based on data and feedback we gather and analyze. In turn, you will benefit from UXR training and experience implementing various qualitative and quantitative research methods.
  • Develop customer facing content and communications across our TV ecosystem, related web portals and other customer touchpoints
  • Steward the consistent delivery of great end-to-end customer experiences across all touchpoints in the customer journey
  • Ensure each touchpoint across the customer journey is engaging, efficient, and effective
  • Champion opportunities and drive accountability across the organization for consistent customer experiences
  • Help organize and maintain a research repository

What you bring
  • Known for putting customers first, you always have the best customer and business outcomes at the heart of your decision-making
  • Experience in gathering, interpreting and using customer insights and data to help inform decision making and optimize the customer experience
  • A minimum of 3 years of customer experience, research experience or marketing experience
  • A bachelor's degree in marketing, communications, advertising, behavioural psychology or related field
Must have skill:
1. written communication - they will be responsible for publishing customer-facing support materials
2. verbal communication/presentation - they will present to senior leaders
3. data/quantitative analysis - they will be analyzing research findings

Nice to have skills:
1. experience with user research/market research
2. knowledge of TV landscape - they will be working in TV
3. experience in marketing/advertising - they will be working with marketing stakeholders

  • Exceptional written and verbal communication skills and the ability to confidently present to senior leadership
  • Ability to thrive in a highly matrixed and geographically dispersed team environment
  • Experience in marketing or working in customer-facing sales channels with a passion and dedication to optimizing every customer touchpoint
  • Knowledge and understanding of the linear TV and OTT entertainment environments and changing market dynamics

Your Reliable Partner for HR Solutions
Kranthi Bheemanadam (Kay) | Technical Recruiter
Vancouver, BC

C 778-700-0999 |  877.851.2181
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