NOTE: Hybrid model (must be able to go to Brampton office when required)
ROLE: Service Address Maintenance (SAM) Coordinator
JOB DESCRIPTION:
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Creation and editing of nodes for construction projects (FTTB, FTTC, GPON, etc) based on architecture (MDU/SFU)
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Override releases for new, existing and changed addresses, postal codes & nodes
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Ensure Segmentation Projects are completed within SAM (deration of nodes, postal code updates& addresses shared)
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Verification of addresses within SAM database & Canada Post
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Liaise with Canada Post for postal code information for net new addresses as well as any changes within the system
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Verify & process potential address additions within the Rogers footprint
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Maintain and verify address discrepancies and address maintenance
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Track and report on addendum requests
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Creating and maintaining solution documentation
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Supporting existing processes and implementing change requirements as part of a structured change control process
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Problem solving issues that arise in the day to day and providing timely responses and solutions as required.
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PO creation and processing
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Documentation creation, editing & tracking for training/MOPs/tracking
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Other project administrative tasks as required
MUST HAVE:
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2 years’ experience in a delivery environment (network delivery / project management is considered an asset).
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Possess advanced MS Excel with strong MS Office Word and Power Point (i.e. in Excel - able to manage large data, V-lookups)
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Must be flexible and willing to perform other duties as required.
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Good communication skills with the ability to present technical details to a non-technical audience.
• Able to quickly learn new system skills
ADDITIONAL SKILLS:
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Able to work well in a team environment
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Detail-oriented, with an emphasis on quality of work.
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Proven exceptional work-ethic, self-motivated, and highly driven.
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Excellent organizational skills.
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The ability to work with a structured and methodical approach, combined with an enquiring mind.
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An aptitude for problem solving, with the ability to take a logical route to the source of an error.
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A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.
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Adhere to all policy and legal requirements under Health and Safety legislation.
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Ability to express a passion for the organization’s customers, stakeholders and peers