NOTE: Hybrid model (must be able to go to Brampton office when required)

ROLE: Service Address Maintenance (SAM) Coordinator

JOB DESCRIPTION:
•
Creation and editing of nodes for construction projects (FTTB, FTTC, GPON, etc) based on architecture (MDU/SFU)
•
Override releases for new, existing and changed addresses, postal codes & nodes
•
Ensure Segmentation Projects are completed within SAM (deration of nodes, postal code updates& addresses shared)
•
Verification of addresses within SAM database & Canada Post
•
Liaise with Canada Post for postal code information for net new addresses as well as any changes within the system
•
Verify & process potential address additions within the Rogers footprint
•
Maintain and verify address discrepancies and address maintenance
•
Track and report on addendum requests
•
Creating and maintaining solution documentation
•
Supporting existing processes and implementing change requirements as part of a structured change control process
•
Problem solving issues that arise in the day to day and providing timely responses and solutions as required.
•
PO creation and processing
•
Documentation creation, editing & tracking for training/MOPs/tracking
•
Other project administrative tasks as required

MUST HAVE:
•
2 years’ experience in a delivery environment (network delivery / project management is considered an asset).
•
Possess advanced MS Excel with strong MS Office Word and Power Point (i.e. in Excel - able to manage large data, V-lookups)
•
Must be flexible and willing to perform other duties as required.
•
Good communication skills with the ability to present technical details to a non-technical audience.
• Able to quickly learn new system skills

ADDITIONAL SKILLS:
•
Able to work well in a team environment
•
Detail-oriented, with an emphasis on quality of work.
•
Proven exceptional work-ethic, self-motivated, and highly driven.
•
Excellent organizational skills.
•
The ability to work with a structured and methodical approach, combined with an enquiring mind.
•
An aptitude for problem solving, with the ability to take a logical route to the source of an error.
•
A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.
•
Adhere to all policy and legal requirements under Health and Safety legislation.
•
Ability to express a passion for the organization’s customers, stakeholders and peers