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Cloud System Administrator/Network Specialist - TI-1211-4

Montreal, QC · Information Technology
 Join our team
Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow.
If you are passionate about working with this leading-edge technology while providing premier technical customer support, consider this superb opportunity.

Here’s the impact you’ll make and what we’ll accomplish together
We are looking for Cloud System Administrator/Technical Support Specialist who will provide excellent technical customer service support for Google Cloud Platform products and solutions including Google Compute Engine and related services. Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also partner with engineers and product managers to improve the product and make our customers successful.

Here's how
  • Provide technical support to customers using Google Cloud Platform products, solutions and application program interfaces (APIs)
  • Identify and document product bugs and feature requests and work alongside internal support teams as well as customers to implement effective solutions
  • Partner with support teams to improve cloud products at a senior level, suggesting and making changes to the product code
  • Provide assistance and mentorship to users through public forums, third party and Google-owned

You’re the missing piece of the puzzle

Required Knowledge:
  • Strong knowledge of Linux/UNIX
  • Experience troubleshooting Linux performance (CPU, memory, I/O) and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
  • Strong understanding of administration (user accounts, permission models, access control)
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Demonstrate comprehensive troubleshooting tactics
  • Resourcefulness and strong research skills
  • Must have proficient Oral and Written English language and good communication skills.

Preferred Qualifications:
  • Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
  • Knowledge of Docker and Kubernetes
  • Experience with Shell Scripting
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
  • Familiarity with SQL (any dialect)
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