Job Description:       
NOTE: Remote until further notice

What you’ll be doing:
•       Participate in ideation sessions and documenting requirements
•       Execute Marketing programs using Outboud (EM/SMS), Inbound (Care/Retail) and Digital channels
•       Support an agile squad as a representative of CRM Operations chapter
•       Support evolving adoption of Campaign Management technology
•       Liaison with technical support teams for issue resolution and development of best practices within CRM environment.
•       Identify opportunities to increase work flow and minimize obstacles against Work In Progress

MUST HAVE SKILLS:
•Must have 5+ years of Digital/Analytical/Customer Relationship Mgt (CRM) support experience
•Experience using CRM tools and SQL is required
•Strong proficiency in database analysis

NICE TO HAVE SKILLS:
•Knowledge of the telecommunications industry an asset

ADDITIONAL SKILLS:
•Must thrive in a fast-paced, ever-changing work environment
•Post secondary degree in a business or technical discipline
•Demonstrated strong customer service orientation; strong team player, cross-functional collaboration, interpersonal and communication (written/verbal) skills
•Detail-oriented with exceptional organizational skills, experience in task automation
•Agile thinker with strong analytical skills and sound decision-making skills
•Ability to explain complex topics in concise, easy-to-understand language
•Proficiency with PowerPoint, Excel, and Word   

Mandatory Skills:       
SQL (5), CRM (5)       

Nice-to-Have Skills:   
EXCEL (1), POWERPOINT (1)