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Site Operations Manager (SOM)-24800

Scarborough, ON
The primary role of the SOM (Site Operations Manager) is to provide excellent on-site services delivering a high level of customer service satisfaction employee satisfaction and the successful operation of the site.
* The Site Operations Manager is responsible for assisting the national account operations manager (NAM) by planning directing and coordinating the total operations of the account(s)
* Monitors daily operations to ensure contract requirements are met - Keeps abreast of major situations affecting service to the customer and ensures all aspects of customer satisfaction
* Responsible for short-term and long-term planning as well as P&L and operating budget preparation Oversees the delivery of contracted services according to contract terms as well as the customers� satisfaction with those services
* Establishes and sustains business relationships between  and the customers� management team. Leads the extended account team in identifying and delivering value to the customer
* Advises the customer of contract deliverables and on information technology business strategy with the goal of improving the success of the customer�s business operation
* Works closely with NAM to integrate  resources as required to meet customer requirements * Management of site staff and inspect Human Resource Management � selection training and career progression at sites and adherence to policy
* Represents  with authority to deliver on  commitments - Reports to National Account Operations Manager
* Demonstrated leadership skills high energy and team motivator
* Must have sound people skills dealing with clients and leveraged support teams face-to-face by phone and by email communications
* Profit focused and accountable for results strong business and financial acumen
* Cost reduction and revenue management experience
* Exceptional planning and organizing skills
* Excellent written and verbal skills * Good problem solving and financial skills (strong inquisitive mind) * Strong self-initiative and results orientation
* Systems understanding or networked document solutions (i.e. electronic print on demand internet solutions)
* Comfortable dealing at customer executive levels
Successful client relationship development experience Project Management experience Superior knowledge in XGS business processes both site and head office. Superior knowledge of products & services
Lean Six Sigma Yellow Belt certification University Degree/College Diploma 

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