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Account Associate Tier 1-24680

Montreal, QC
POSITION CONCEPT:
This position works as part of the service delivery team that is aligned to one or more customers. He/she will have a focus on the following:
• Delivery of service that meets the Service Level Agreements and delights the customer
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth

SCOPE: The work undertaken by the role holder is completed in line with the Service Level Agreements and Statements of Work relevant for the customer.
Overview of Tier Responsibilities: These positions will have primary or secondary responsibility in any of the services within their tier. They will be responsible for delivering high standards of quality service. A high level overview of the major responsibilities for each level is as follows: Tier 1 - Mail, courier, shipping, switchboard, imaging, servery, office administrative, basic finishing, and basic equipment care

ESSENTIAL DUTIES:
Description
Tasks :
• Welcome clients at the counter and handle demands obligingly with professionalism, and courtesy
• Answer telephone and interact with clients with professionalism and courtesy in French and English • Receive, sort & process mail documents, packages and supplies delivered by suppliers
• When needed, research addressee in computer system
• Deliver & pick-up mail on scheduled mail runs
• Prepare mail scheduler (list number of incoming and outgoing envelopes and parcels)
• Operate light equipment, such as envelope slicer, parcel scanner, etc.
• Make data entries The candidate must be able to :
• Communicate in French with minimal basic English notions
• Use a computer
• Listen and communicate effectively
• Read, write and follow basic French and English instructions
• Work standing up and walking long distances during long periods of time
• Lift and carrying charges of up to 50 pounds • Be an excellent multitasker
• Be resourcefulness, show rigour and follow instructions from superior Work schedule: from 8 a.m. to 5 p.m. (can be discussed); 37.5 hours/wee

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