Service Address Maintenance (SAM) Support Coordinator

SAM Coordinator’s role is crucial to the delivery process and most importantly the Rogers business, In order to allow cable products to be sold to Rogers customers, an address must exist in Supersystem and the serviceability of the address (whether it can be fed with HSI, RHP or other cable products) needs to be defined at the address level. The responsibility of address addition to Supersystem and defining serviceability is managed by the SAM Coordinator, approximately 9 people across all Cable Business Units.

Planning Support Coordinator (SAM)
Technical Skills and Responsibilities:
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Creation and editing of nodes for construction projects (FTTB, FTTC, GPON, etc) based on architecture (MDU/SFU)
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Override releases for new, existing and changed addresses, postal codes & nodes
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Ensure Segmentation Projects are completed within SAM (deration of nodes, postal code updates& addresses shared)
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Verification of addresses within SAM database & Canada Post
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Liaise with Canada Post for postal code information for net new addresses as well as any changes within the system
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Verify & process potential address additions within the Rogers footprint
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Maintain and verify address discrepancies and address maintenance
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Track and report on addendum requests
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Creating and maintaining solution documentation
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Supporting existing processes and implementing change requirements as part of a structured change control process
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Problem solving issues that arise in the day to day and providing timely responses and solutions as required.
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PO creation and processing
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Documentation creation, editing & tracking for training/MOPs/tracking
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Other project administrative tasks as required
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Review Rogers SAM Reports, analyze, group and sort for Investigation.
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Review list of High Subcount Priorities against SpatialNET HFC Outside plant.
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Determine correction measures of discrepant Sub/HP
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Document, Linking Addresses
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Submission of Node Physical Segmentation tickets into Remedy Network Project Console


Role Specific Competencies:
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2 years’ experience (previous experience of working in a professional environment/ project management is considered an asset).
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Possess advanced MS Excel with strong MS Office Word and Power Point
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Able to work well in a team environment
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Detail-oriented, with an emphasis on quality of work.
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Proven exceptional work-ethic, self-motivated, and highly driven.
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Excellent organizational skills.
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Must be flexible and willing to perform other duties as required.
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Good communication skills with the ability to present technical details to a non-technical audience.
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The ability to work with a structured and methodical approach, combined with an enquiring mind.
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An aptitude for problem solving, with the ability to take a logical route to the source of an error.
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A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.
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Adhere to all policy and legal requirements under Health and Safety legislation.
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Ability to express a passion for the organization’s customers, stakeholders and peers