Our client is in need of a Desktop Support 3 consultant for a 12-month contract in Fort St John, BC.
PLEASE NOTE THAT THIS POSITION IS BASED IN FORT ST JOHN, BC
Responsibilities include: Logging and monitoring of customer questions, issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision. Serve as primary escalation point for all problem/issues along with all members of the Support team.
Must have skills:
1. Active Directory/O365 support experience
2 Strong technical support skills
3. Strong customer support skills
Nice to have skills:
1. MCSE certification