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Business Analyst (ServiceNow) 3 - 16240

Toronto, ON
Our client is looking for a ServiceNow BA for a 12 months contract in Toronto.  The ideal candiadte will 
  • Analyze, document and validate business requirements from business users and function specification requirements using interviews, document analysis, task and workflow analysis.
  • Refines requirements using critical evaluation techniques.
  • Document process flows for current / proposed processed, workflows, and data flows.
  • Prepare use cases, create and define test plans and test cases.
  • Interface between business and technical teams and translate technical and business requirements.
  • Communicates with project managers, subject matter experts, end users and Senior Executive.
  • Performs analysis for projects with some impact on and risk to customer service or revenue generation.
  • Typically works on multiple, unrelated projects simultaneously.
  • Suggests work packages to fulfill a solution within scope of others.
  • Represents clients to identify solutions and help prioritize and select among different options proposed.
  • Acts as liaison between business and system areas.
  • Ensures projects align with the business and technical requirements at the strategic level.
  • Understands industry trends and best practices.
  • Determines staffing requirements and selects team members.

Must to have skills:
1. ServiceNow administrations (user level)
2. Experience in process development
3. Facilitation skills

Nice to have skills:
1. ITIL foundations
2. Project Management (PMP)
3. ServiceNow administrations (developer level)

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