Customer Service Representative.
- Field Incoming application help requests.
- Provide application support to internal business customers and field sales force.
- Administer custom built applications and provide support as needed.
- monitoring and reporting of system and application problems.
- Perform System Testing.
- Build and maintain internal documentations for our support group.
- 1-2 years working knowledge with Salesforce
- 2-3 years of troubleshooting experience with software customer services.
- Advanced analytical skills essential: MS office products, Word, Excel, Outlook
- Excellent oral and written communication skills
- Good problem solving skills.
- Familiar with principles of ITIL/SLA.
- Identify and learn appropriate software used and supported by the organization
- Proven high problem resolution rate
- Experience documenting technical procedures
- Up-to-date technical knowledge