Our client is in need of a Business Analyst 2 for an initial 12-month contract, can be located in either Calgary, Edmonton or Vancouver.
The client is a customer-driven team, responsible for the conversion of legacy copper customers onto their revolutionary PureFibre Network. They are looking for a dynamic business analyst to help develop and execute on their program vision.
All facets of tracking the customer journey from network build to sale and install of services are required. You will utilize your expertise to build processes and solve challenging projects to support the achievement of the client’s ambitious goals. Your analytical abilities will help you create stories that illustrate the results of our program and the opportunities that lay ahead. A broad stakeholder group will rely on your support to develop actionable insights focused on improving business performance.
Own and drive process improvement projects from concept to execution
Use your analytical skills to identify trends, bottlenecks and process failures throughout the customer’s migration journey
Apply your influencing expertise to compel others to improve the customer experience in an agile manner
Document and effectively communicate new processes
Maintain and improve the quality of our data through your relentless attention to detail
Use your strong judgement skills to determine the appropriate time to resolution and deploy the appropriate resources
You are inquisitive, creative, enthusiastic, and passionate about making a difference. You will partner with various internal teams and external partners to resolve any process failures negatively impacting the client’s customers and proactively drive critical enhancements.
Communication skills (including verbal, written, presentation & facilitation)
Analytical skills (attention to detail)
Interpersonal, organizational, critical thinking, problem solving and negotiation skills
Demonstrate strong knowledge of business analytics and process methodology
Proficient with Microsoft Office software (Excel, Word, PowerPoint)
Post-secondary diploma/certification & 3-5 years of equivalent experience
Must to have skills:
1. Communication skills (including verbal, written, presentation & facilitation)
2. Analytical skills (attention to detail)
3. Interpersonal, organizational, critical thinking, problem solving and negotiation skills
4. Demonstrate strong knowledge of business analytics and process methodology
Nice to have skills:
1. Preference for Bachelor’s degree and/or post-secondary business analyst education
2. Previous experience in a project management role or working within a project team