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Content Manager 2 (15772)

Toronto, ON, ON · Marketing/Public Relations
Description:
 
Content Manager/Writer
Create awesome experiences for our customers.
Join our team
We’re a customer-driven and product-minded team within CLIENT, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

CLIENT Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for Client.com, CLIENT.com/business and the My CLIENT app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at Client.com/digital

This is a full-time, renewable 1-year contract position.
Here’s the impact you’ll make and what we’ll accomplish together
As the Digital Content Writer for Client.com, you’ll play a key role in creating seamless digital experiences for our customers through thoughtful and consistent interface content. Application of plain language comes easy to you. As a natural storyteller and conversation designer, you’ll help drive our content strategy discipline forward with all teams within CLIENT.

In your role, you’ll be responsible for ensuring that our written communications are clear, relevant, and jargon-free – and most importantly, matches the CLIENT brand voice and tone. Our content writers pair with our content strategists to help other teams to design great content, along with demonstrating industry expertise so that our content practice scales faster.

You’ll help the team deliver a customer first experience by crafting copy that helps customers complete the task at hand. You choose clarity over creativity.

Along with representing our content interests with other teams within CLIENT, you’ll know what it takes to deliver a great omnichannel experience. To help you execute, you’ll lean on our teams in design & user experience, development, testing, analytics, and marketing.
Here’s how
Write, proofread and edit marketing and support content for CLIENT assets
Create content that is thoughtful, consistent and conveys the brand voice while shaping the product experience and helps our customers achieve a goal or complete a task
Collect and use SEO information and organically weave it into content
Uses data to help inform good content decisions for our customers
Ability to generate, update and upload content in the CMS
Enabling outcome team to test content and continue to make it easy for them to do this
Strive for clarity over creativity
Work with content strategists, leads and designers to develop a new page/campaign on all aspects of the customer journey
Contribute to the overall practice culture by sharing learnings and knowledge with peers
Advocate of the practice by building strong relationships with CLIENT team members
You're the missing piece of the puzzle
Have a body of work that demonstrates a depth of skill of writing digital copy with experience working with user experience, strategy and design teams
Be detail oriented, an astute organizer and have the curiosity to continuously seek out missing information
Well-versed in the interplay between business, technical and customer needs within the context of creating online content experiences
Able to gracefully give and receive feedback
Familiarity with content strategy best practices, user experience and SEO
Passionate about modern content practices and methodologies
Well-versed in lean digital product development lifecycles
Adept at working in a highly-collaborative, lean, agile environment
Able to communicate content strategy rationale and build consensus
Great-to-haves
Post-secondary education in business and/or writing
Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles
 

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