Along with representing our content interests with other teams , you’ll know what it takes to deliver a great omnichannel experience. To help you execute, you’ll lean on our teams in design & user experience, development, testing, analytics, and marketing.

Responsibilities

• Write, proofread and edit marketing and support content 
• Create content that is thoughtful, consistent and conveys the brand voice while shaping the product experience and helps our customers achieve a goal or complete a task
• Collect and use SEO information and organically weave it into content
• Uses data to help inform good content decisions for our customers
• Ability to generate, update and upload content in the CMS
• Enabling outcome team to test content and continue to make it easy for them to do this
• Strive for clarity over creativity
• Work with content strategists, leads and designers to develop a new page/campaign on all aspects of the customer journey
• Contribute to the overall practice culture by sharing learnings and knowledge with peers
• Advocate of the practice by building strong relationships with team members
• You're the missing piece of the puzzle
• Have a body of work that demonstrates a depth of skill of writing digital copy with experience working with user experience, strategy and design teams
• Be detail oriented, an astute organizer and have the curiosity to continuously seek out missing information
• Well-versed in the interplay between business, technical and customer needs within the context of creating online content experiences
• Able to gracefully give and receive feedback
• Familiarity with content strategy best practices, user experience and SEO
• Passionate about modern content practices and methodologies
• Well-versed in lean digital product development lifecycles
• Adept at working in a highly-collaborative, lean, agile environment
• Able to communicate content strategy rationale and build consensus

Must to have skills:
1. 2-4 Years experience with Content writing/Content Management
2 Knowledge of Accessibility Standards
3. Experience with SEO

Nice to have skills: 
1. SEO experience is a very nice to have
2. Experience with product launches and pricing
3. Experience with Personalization and Personalized experience

Great-to-haves
Post-secondary education in business and/or writing
Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles