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Content Manager 2 - 15773

Toronto, ON
Along with representing our content interests with other teams , you’ll know what it takes to deliver a great omnichannel experience. To help you execute, you’ll lean on our teams in design & user experience, development, testing, analytics, and marketing.

Responsibilities
  • Write, proofread and edit marketing and support content 
  • Create content that is thoughtful, consistent and conveys the brand voice while shaping the product experience and helps our customers achieve a goal or complete a task
  • Collect and use SEO information and organically weave it into content
  • Uses data to help inform good content decisions for our customers
  • Ability to generate, update and upload content in the CMS
  • Enabling outcome team to test content and continue to make it easy for them to do this
  • Strive for clarity over creativity
  • Work with content strategists, leads and designers to develop a new page/campaign on all aspects of the customer journey
  • Contribute to the overall practice culture by sharing learnings and knowledge with peers
  • Advocate of the practice by building strong relationships with team members
  • You're the missing piece of the puzzle
  • Have a body of work that demonstrates a depth of skill of writing digital copy with experience working with user experience, strategy and design teams
  • Be detail oriented, an astute organizer and have the curiosity to continuously seek out missing information
  • Well-versed in the interplay between business, technical and customer needs within the context of creating online content experiences
  • Able to gracefully give and receive feedback
  • Familiarity with content strategy best practices, user experience and SEO
  • Passionate about modern content practices and methodologies
  • Well-versed in lean digital product development lifecycles
  • Adept at working in a highly-collaborative, lean, agile environment
  • Able to communicate content strategy rationale and build consensus
Must to have skills:
1. 2-4 Years experience with Content writing/Content Management
2 Knowledge of Accessibility Standards
3. Experience with SEO

Nice to have skills: 
1. SEO experience is a very nice to have
2. Experience with product launches and pricing
3. Experience with Personalization and Personalized experience

Great-to-haves
Post-secondary education in business and/or writing
Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles
 

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