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Mailroom Clerk - 24011

Ottawa, ON · Administrative
Description:
POSITION CONCEPT: Digital Mailroom Clerk - Sort Scan mail
This position works as part of the service delivery team that is aligned to one or more customers. He/she will have a focus on the following:
• Delivery of service that meets the Service Level Agreements and delights the customer
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth

SCOPE: The work undertaken by the role holder is completed in line with the Service Level Agreements and Statements of Work relevant for the customer.
Overview of Tier Responsibilities: This position will have primary or secondary responsibility in any of the services within their tier. They will be responsible for delivering high standards of quality service. A high level overview of the major responsibilities for each level is as follows: Tier 3 - High volume mail sort & scanning for Digital Mail

ESSENTIAL DUTIES: The following describes the main job duties by work area for the XS Account Associate Tier 3 Profile. Duties for a specific role may include - but are not limited to - these duties. Specific roles may also include duties from other tiers as a portion of their duties.
General
• Ensure customer issues and escalations are resolved or further escalated as appropriate
• Conduct quality checks on own work to ensure accuracy and required output is to standards
• Adhere to all safety procedures
• Perform backfill duties for absent coworkers
• Perform other duties as assigned by Manager
• Coordinate the print job intake process, prioritizing and assigning jobs
Print Production
• Sort and Digitize incoming mail
• Track and archive digital mail
Administration
• Complete and maintain all logs and reports including, daily task reports and month-end reports

REQUIRED SKILLS:
• Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
• Able to listen and communicate effectively
• Able to read, write and follow basic English/French instructions
• Ability to lift and move up to 50 pounds
• Basic math skills (add, multiply, divide)
• Intermediate computer skills (keyboard, mouse functions) and ability to learn new software
• Excellent communication and Customer service skills
• Effective organizational skills
• Read and comprehend technical trouble shooting (fault codes, image quality) procedures
• Service or Document management industry work experience operating high volume, networked systems
Knowledge of and working skills with principles of colour theory, colour calibration process and instrument

EDUCATION/EXPERIENCE:
• High School Diploma or equivalent certification
• Health and safety certification (WHMIS)
• Experience in customer facing role / customer service role (2-3 years’ experience)
• Operation of PC Applications in a networked environment
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