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Toronto, ON
The Business Analyst – SCALE WMS you will be a Reporting to the Applications Manager, this "hands on" role will interface with our business areas, its managers and system users to define, design, implement, train, and provide on-going support for IT services . Thus, the successful candidate for this position will have subject matter expertise in one or more of the above mentioned areas. This role will involve configuration of SCALE WMS, documenting business processes and reporting solutions, as well as assisting and coordinating aspects of on-going cross-functional projects as required. Utilizing your excellent problem solving skills, innovative thinking, and deep knowledge of the best practices for WMS solutions, you will help these clients capitalize on improving efficiencies and increasing profits. Due to the client-centered nature of this role, travel to client sites may be required from time to time. Please note that this position will also require participation in on-call and after-hours support based on a predefined schedule. Lastly, as a member of our core team, the right person for the role will be a leading example of our culture.

  • Your business partners are excited to collaborate with you! You support one another as a team and work together, leveraging everyone’s strengths.
  • You can be depended on to see your commitments through and with good intentions.
  • The duties & tasks supported by your role, continuously improve with increased quality and fast speed to market.
  • You will create functional requirements and use cases, as well as coordinate requirement walk-throughs and sign-offs.
  • Lead the configuration of SCALE based on detailed functional specification documents.
  • You will conduct hands-on system configuration of SCALE (Windows), Functional/System Testing, Integration Testing, Test Script Writing, Training, Go- Live Support, and Post-GoLive support.
  • You will ensure that SCALE WMS is properly integrated from end-to-end, with all systems conforming to specifications.
  • Understand business processes and requirements, and translate them to specific software requirements, including Business Requirements Documents and GAP Analysis for extension development.
  • Serve as the domain expert and advocate for best implementation practices for our clients.
  • You will partner with clients to translate business specifications into test specifications and scripts, working closely with the client’s dedicated Super Users.
  • Collaborate with vendors and clients to perform software testing and reporting on quality metrics.
What you will bring to the role
  • You have a Bachelor’s Degree in Operations Management and/or Supply Chain Management, Management Information Systems, Engineering, Mathematics, Business Administration or a related discipline.
  • 5+ years’ experience implementing Manhattan SCALE WMS (Windows) in diverse environments (ideally in 3PL environment) is required.
  • Integration experience with third-party systems using APIs, HTML, EDI, Webservices, etc.
  • Business and technical experience in Warehouse Management and Transportation Management.
  • Experience developing an overall testing strategy, writing test scripts, configuring the Manhattan SCALE WMS solution, testing execution, communicating testing results back to clients, managing and training client personnel, developing training documentation, executing training, etc.
  • Experience using any of Manhattan's complimentary products and Manhattan’s Integration Framework (MIF) is a plus, but not required
  • Advanced knowledge and experience with Microsoft Office products (Outlook, Word, Excel, Power Point and Visio) is a must.
  • Demonstrated accuracy with reports and projects, analytical aptitude and a strong attention to detail.
  • You are able to prioritize and handle multiple tasks and competing priorities in a high-pressure environment.
  • You operate with integrity to do what is right for the team and the business as a whole.
  • When making decisions, you consider everyone and engage those who can add value to the process.
  • You are adaptable in your approach and prioritize with focus on what adds value to the client.
  • You hold yourself accountable for the successful completion of projects in a timely manner.
  • When making decisions, you consider everyone and engage those who can add value to the process.
  • You are nimble in your approach and prioritize with focus on what adds value to the client.
 Who you are
  • You have the courage to think differently about how things get done every day to continuously improve and deliver even better results.
  • The safety, health, and well-being of yourself and your team, is your first priority.
  • Providing exceptional service is your passion.
  • You uphold your commitments and make decisions with everyone in mind.
  • You are energized by collaborating in a team environment, support others to find success
  • You embrace new things, are open to different perspectives, and adapt quickly to an evolving environment.
  • You have excellent problem solving skills, with a solutions-focused approach.
  • You are a strategic thinker, who aims to continuously improve current processes.
  • You strive to provide the best service experience to internal and external customers.
  • You are a team player who supports and encourages positive team interactions.
  • You have strong written, verbal, and non-verbal communication skills.
  • You are an initiative-taker who is comfortable working under minimal supervision.
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