# | Key Responsibility |
1 | · Ensure data backups are maintained for all corporate information systems. · Ensure procedures, processes and hardware is in place to address system recovery plans. · Enforce full compliance on 3rd party software licensing · Provide support for telecommunication systems · Liaise with outside firms for system hardware, telecommunication and network consulting and procurement. · Provide On Call assistance · Travel as required to perform company duties |
2 | · Perform preventative maintenance (OS patches/updates), general repair, installation and troubleshooting of the following equipment. o PC’s o Network, network devices o Servers o Printers o UPS Equipment o System capacity planning · Monitor performance and reliability of network and servers on a regular basis. · Provide first-level, second-level helpdesk support |
3 | · Manage hardware & software assets, third-party services and vendor relationships. |
4 | · Develop and implement setup/configuration and test procedures, equipment failure reporting, PM audit controls (i.e. virus scans, O/S updates) and related technical documentation/standards of network, network devices, LAN, and PC’s. · Maintain up to date technical documentation/standards of network, network devices, LAN’s, WAN, and PC’s. · Maintain and enforce all related IT Procedures and Standards · Establish and audit appropriate technical systems controls and cyber security programs. |
6 | · Prepare operating maintenance budgets for IT infrastructure; assist in IT infrastructure projects, budgeting and implementation. |
Experience | · 3 - 5 years’ experience |
· 5 years IT Network/System Administrator Experience. · Project management experience |
Certifications / Designations | · CompTIA: Network (exam N10-006 & N10-007) · CompTIA: A+ (Exam 220-901 & 220-902) · MCSA: Windows Server 2012 or 2016 · MSCA: Office 365 |
· MCITP Enterprise Admin, ITIL |
Job-Specific Knowledge and Skills | · In depth knowledge of: • Networks and Data communications • Servers • System Management Activities • Active Directory • Microsoft O/S, Exchange Server, and Desktop applications · Experience in capacity planning and performance evaluation of systems · Experience in successful implementations of systems · Proven ability to communicate effectively with end users · Troubleshooting skills · Ability to effectively work in a team environment · Familiarity with relational database management systems · Excellent interpersonal skills (verbal and written) · Excellent Customer service · Investigative skills, problem solving · Program development · Work autonomously and collaboratively as part of a team · Detail-orientated · Working in a fast-paced environment, handle multiple tasks · Creative, innovative, think outside the box |