The role
The Infrastructure Analyst will have a focus on planning and supporting our Virtualization (VMware, Nutanix AHV) and Storage environments (NetApp) while adding valuable support to the Backup (NetBackup, Commvault) environments supported by the Infrastructure Services Team.

A typical day

Infrastructure Analyst
Virtualization & Storage Technical Knowledge and Experience.

• An understanding and experience with virtualization (VMware, Nutanix AHV), clustered storage (NetApp), and backup technologies (Commvault, NetBackup).
• Ensure all systems in the domain are monitored, managed, maintained, and supported, and adhere to all security guidelines.
• Planning, design, and implementation of system installations and configuration.
• Planning and implementation of consolidation, patching, upgrades, and hardware lifecycle management activities as required.
• Service Management support including Incidents, Change Controls, Service Requests, and Problem Tickets.
• Prepare accurate technical documentation and participation in peer review of technical MOPS.
• Liaise with various groups including Architecture and Operational teams.
• Work closely with vendors.
• Participate in triage and root cause analysis.
• Participate in team On-Call rotations (24 x 7) and workday escalations involving complex problem solving for incident resolution.
• Participates in establishing an annual Performance Management Plan (PMP) for career development.

Service Metrics & Reporting

• Accountable for reporting, and service metrics including analytics, capacity, and performance of the virtualization environments as requested by Leadership.

 Your skills/experience

• Post-secondary degree in Computer Science or similar program
• 5+ years working with design, development, and support of IT systems
• Knowledge and experience with VMware, Nutanix (AHV), and NetApp environments is essential.
• Familiarity with ServiceNow is an asset
• Experience working with 3rd party vendors
• Highly skilled in the troubleshooting/resolving of complex technical issues
• Ability to prioritize and manage work to critical timelines in a fast-paced environment
• Strong collaboration and coordination skills
• Strong conflict resolution skills are a must
• Highly motivated, energetic, and reliable
• Excellent communication skills and technical writing abilities are a must