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Manager Concierge Services

San Antonio, Texas · Computer/Software
Location: Provo, Utah, USA or San Antonio, Texas USA or Minneapolis, MN, USA or Waterloo, On, Canada
The Manager is an experienced security manager with a passion for leading and mentoring customer-facing technical staff.  The Manager leads a team of Concierge Security Engineers that deliver Managed Detection and Response (MDR), Managed Risk, and other consultative security services to a dedicated group of customers in a specific customer segment.  The Manager works closely and collaboratively with their team, across the Concierge department and cross-functionally to fulfill these key responsibilities: 
  • Ensure the timely, effective, and consistent delivery of high-value Concierge Security services to customers by your team of Concierge Security Engineers; 
  • Manage your team in operational excellence in all areas, including: 
  • Customer escalations;
  • Customer proof of concept (POC) projects;
  • Incident response and coordination with Security Operations; 
  • Consultative sprints to improve customer’s overall security posture;
  • Emergency situations, such as spikes in workload;
  • Service Level Objectives (SLOs);
  • Identify and contribute to the development and implementation of continual improvements in tooling, processes, and training to enable the performance of your team; 
Required Skills and Experience:
  • Leadership experience in a security operations or vulnerability management; 
  • 5+ years of hands-on experience managing people in a technical security role;
  • Experience as a cybersecurity consultant is a plus 
  • Bachelor’s degree in Information Systems, Computer Science or equivalent experience in the cybersecurity field;
  • Stellar customer-partnering and -relationship building skills in a professional context;
  • Excellent communication skills, both written and verbal. Must be able to articulate written information to customers;
  • Excellent analytical, problem-solving, and prioritization skills;
  • Ability to work independently, manage projects, and exercise judgement in reaching solutions;
  • Demonstrated proficiency in the following areas or technologies:
    • Defense-in-depth security model, cyber security frameworks, vulnerability management, security operations, & managed security services practice; 
    • Risk management, assessment and common compliance frameworks; 
  • Knowledgeable across multiple security technologies: 
    • Enterprise IT security solutions, such as: Firewalls, IDS/IPS, Antivirus, Content Filtering, SIEM tools, and Proxies; 
    • Enterprise IT operations, such as: Networking, Active Directory, LDAP, server administration, and cloud infrastructure; 
    • Security architecture;  
    • Secure DevOps for working in the cloud;
    • Security testing and forensics tools;
    • Malware analysis;
    • Incident response & Cyber Resilience;
    • Authentication and identity management;
    • Penetration testing and attack simulations.
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