Location: Provo, Utah, USA or San Antonio, Texas USA or Minneapolis, MN, USA or Waterloo, On, Canada
The Manager is an experienced security manager with a passion for leading and mentoring customer-facing technical staff. The Manager leads a team of Concierge Security Engineers that deliver Managed Detection and Response (MDR), Managed Risk, and other consultative security services to a dedicated group of customers in a specific customer segment. The Manager works closely and collaboratively with their team, across the Concierge department and cross-functionally to fulfill these key responsibilities:
- Ensure the timely, effective, and consistent delivery of high-value Concierge Security services to customers by your team of Concierge Security Engineers;
- Manage your team in operational excellence in all areas, including:
- Customer escalations;
- Customer proof of concept (POC) projects;
- Incident response and coordination with Security Operations;
- Consultative sprints to improve customer’s overall security posture;
- Emergency situations, such as spikes in workload;
- Service Level Objectives (SLOs);
- Identify and contribute to the development and implementation of continual improvements in tooling, processes, and training to enable the performance of your team;
Required Skills and Experience:
- Leadership experience in a security operations or vulnerability management;
- 5+ years of hands-on experience managing people in a technical security role;
- Experience as a cybersecurity consultant is a plus
- Bachelor’s degree in Information Systems, Computer Science or equivalent experience in the cybersecurity field;
- Stellar customer-partnering and -relationship building skills in a professional context;
- Excellent communication skills, both written and verbal. Must be able to articulate written information to customers;
- Excellent analytical, problem-solving, and prioritization skills;
- Ability to work independently, manage projects, and exercise judgement in reaching solutions;
- Demonstrated proficiency in the following areas or technologies:
- Defense-in-depth security model, cyber security frameworks, vulnerability management, security operations, & managed security services practice;
- Risk management, assessment and common compliance frameworks;
- Knowledgeable across multiple security technologies:
- Enterprise IT security solutions, such as: Firewalls, IDS/IPS, Antivirus, Content Filtering, SIEM tools, and Proxies;
- Enterprise IT operations, such as: Networking, Active Directory, LDAP, server administration, and cloud infrastructure;
- Security architecture;
- Secure DevOps for working in the cloud;
- Security testing and forensics tools;
- Malware analysis;
- Incident response & Cyber Resilience;
- Authentication and identity management;
- Penetration testing and attack simulations.